Permanently end your Google payments service

Important: If you use the Google Pay app and close your payments profile, you must create a new Google Account if you want to use the Google Pay app again in the future.
Follow these steps to end your Google payments service permanently, delete your info from Google Pay and close your Google payments profile. After you close your payments profile, you can’t reopen it or find past transaction or payment method info.

Before you close your payments profile

  1. Make sure you know what this means for your Google Account. If you close your Google payments profile, you can’t:
    • Make purchases from Google Play, Google Ads, Google Fi, Google One, or other Google products.
    • Use Google Pay to make purchases.
    • Send or request money.
    • Store gift cards, loyalty programs, and payment info.
    • Find your transaction history.
  2. If you want to delete most of your Google Pay data but still have the option to buy something in the future, you can:

Permanently end your service

Important: To comply with legal and regulatory obligations, we may retain some info in your payments profile for a period of time after you delete it.

Step 1: Delete the Google payments service from your account

Important: Before you delete your info, you can download your data.

This step deletes data, such as:

  • Virtual account numbers for credit or debit cards and third-party linked accounts.
  • Loyalty cards, gift cards, offers, rewards, and transit tickets.
  • Your transactions with virtual account numbers.
  • Your in-store payment attempts.
  • Your in-store uses of loyalty cards, gift cards, offers, transit cards, and any other “Save to Google Pay” items.
  • Your Google Pay transactions for goods and services on non-Google apps and websites, except for digital in-app purchases.
  • Requests for money that you sent or received with Google Pay. In-progress requests may still go through.
  • Searches in the Google Pay app.
  • Orders that you made in the Google Pay app.
  • Transaction info for money you sent or received with Google Pay or Google Pay balance, pending record storage for regulatory purposes.

To delete info from Google Pay:

  1. Go to myaccount.google.com.
    • If you haven’t already, you will need to sign in.
  2. Select Privacy & personalization.
  3. Scroll to “Download or delete your data.”
  4. Select Delete a service Delete a service.
    • You might need to sign in again.
  5. Find “Google Pay.”
  6. Select Delete Delete.
  7. Follow the on-screen instructions.

Step 2: Permanently close your Google payments profile

Important: If you have any money in your Google Play balance, we recommend that you either:

  • Spend it before you close the profile. A Google Play balance can’t be transferred between accounts. 
  • Transfer it out before you close the profile. To check your balance and transfer it out of Google Pay, you can find steps to check your balance and Transfer money out of Google Pay (US only).

This step affects data such as:

  • Credit cards, debit cards, bank accounts, and other payment methods saved for purchases on Google products and non-Google apps and websites.
  • Transaction info for purchases made on Google Play, Google Ads, YouTube, other Google products, and any digital in-app purchases.
  • Transaction info for money you sent or received with the Google Pay app or your Google Pay balance.

To close your Google payments profile:

  1. Optional: If you have multiple profiles, go to pay.google.com and make sure you’re signed in to the profile you want to close.
  2. Go to pay.google.com Settings.
  3. Under “Payments profile status,” select Close payments profile.
  4. Follow the on-screen instructions.

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