Google Pay Ombudsman (Brazil Only)

We’re committed to providing you a high standard of service. If you’re unhappy with the service you received, we want to hear from you.

Important: The Google Pay Ombudsman channel is only for users in Brazil. If you're a user outside of Brazil and you want to submit a complaint, read the Google Pay Complaints Policy.

Google Pay Ombudsman

The Google Pay Ombudsman channel is exclusive for the treatment of cases in which the response offered by our service channels wasn't satisfactory, but without replacing the conventional service channels.

Complaints directed to the Ombudsman are analyzed and resolved by a specialized team, within a regulatory period of up to 10 business days.

Please note that you need your Service Protocol to file a complaint through this channel.

  • If you haven't yet accessed our Google Pay support, contact support by completing this form.
  • If you have already contacted Google Pay support, you can contact the Ombudsman channel through this form.

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