As a precautionary health measure for our support specialists in light of COVID-19, we're operating with a limited team. Thanks for your patience, as it may take longer than usual to connect with us. For additional support, consult the Help Center

Can't find friends

If you want to send money to friends or family but can't find them on the new Google Pay app, follow these steps.

Search for someone in your contacts with their name, phone number, or email. If you can’t find them, you should:

  • Make sure they downloaded the new Google Pay app.
  • Check that they have a United States (US), Singapore (SG), or India (IN) phone number.
  • Ask them to turn on the “Help friends find and pay you” setting, if they haven't.

Help friends find & pay you

  1. Open the new Google Pay app .
  2. At the top right of the Pay homepage , tap your profile picture profile picture or initial.
  3. Tap Settings and then Privacy and Security and then How people find you on Google Pay.
  4. Turn Help friends find and pay you on.
Tip: Once they turn on the setting in the new app, you can find them with their full phone number or email address.

Need more help?

Sign in for additional support options to quickly solve your issue

Search
Clear search
Close search
Google apps
Main menu
Search Help Center
true
5150109
false