If you have trouble using Plaid to allow Google Pay to track your spending and account balances, try the following steps.
Your financial institution isn't listed
If you don’t find your bank, you can tap Search and enter the name of your bank. You must enter an exact match with your bank’s official name. If your bank still isn’t listed:
- Plaid isn’t integrated with your financial institution.
- Plaid can’t reliably connect to your financial institution right now. Some financial institutions may not let you connect your accounts to third-party apps.
Your bank decides whether they want to integrate with Plaid. You can contact your bank to request that they set up Plaid.
Your connection failed
- The login and password associated with your account may have changed. Verify your account login and password on your financial institution’s website. Then, go back into Google Pay and reconnect your account.
- Plaid or your financial institution might have technical difficulties. Try again in a few hours.
- Sometimes a financial institution will make changes that impact your ability to access your financial information. If you encounter a consistent issue, such as a slow or lost connection, reach out to your financial institution to let them know.
Google Pay doesn’t recognize your bank’s credentials
When you link your account to Plaid, use your financial institution’s credentials and not your Google Account credentials.
Your account settings are incompatible
- To link your account through Plaid, update your bank settings.
- If you have your account set up to require a one-time passcode each time you log in, you’ll need to change the settings to only require a one-time passcode for new devices.