Fix issues when you send, receive, or transfer money (Singapore only)

Use this info to fix common issues in Google Pay when you:

• Send or receive money.
• Add or transfer out money.

Fix problems when you send money

Bank account is missing or didn’t link

• If you added your bank account to Google Pay and it’s missing or didn’t link properly, contact your bank for help.
• If you haven’t yet, add a bank account to Google Pay.

Transaction pending

1. Make sure you and the person you send money to have a reliable internet or mobile connection.
2. If the transaction is still pending after a few hours, contact your bank for help.

Cancel a transaction

If you send money to the wrong person:

• Contact the recipient and ask them to cancel the transaction.
• Contact your bank and ask them for help.

Can’t find transaction info

1. Open the Google Pay app .
2. Tap See all payment activity.
3. Tap the transaction you want to find more details for.

Remove a bank account

If you no longer want to use your bank account with Google Pay, you can remove a bank account.

Can’t send money