Dispute a payment

If you think a purchase was made or money was sent or received fraudulently, you can dispute the transaction.

Before you dispute

Before you dispute, make sure the transaction isn’t:

  • Made by a family member or friend: Check that the payment wasn't made by a family member or friend that can use your Google Account or payment method.
  • A pending transaction: To check a transaction status, tap Insights .
    • If the transaction shows as "processing," it can't be disputed until it's complete. The amount shown for transactions in the "processing" state are temporary and may change. If you have concerns about a pending charge, you may contact the merchant.

Dispute or cancel payments made for Google products such as Play or YouTube

Follow instructions here for purchases made using Google Pay for Google products such as Google Play, YouTube, and Google Store. You can contact the product’s support team.

 Dispute transactions you don’t recognize

If you find a transaction in Google Pay that you don't recognize, you should validate this against what’s available on your financial institution's online banking portal or application rather than the physical bank statements or receipts.

If you still don’t recognize the transaction : 

  1. Step 1: Check what payment method was used for the transaction 
    1. If it was your debit card, credit card, bank account or other payment method linked to your Google Pay account, you can file a dispute here 
    2. If it was your Google Pay balance card Credit card, you can file a dispute here

Check here to see if the transaction was made with Google Pay balance

Dispute money sent to a friend

If you want to dispute a transaction that you sent, file a dispute.

Tip: For international payments, contact Wise or Western Union.

Dispute payments made to businesses with your Google Pay balance

To dispute a contactless, in-app, or online payment made to a merchant with your Google Pay balance, we suggest that you first contact the merchant and try to resolve it with them.

If you can’t resolve the issue with the merchant, you can file a dispute.

Important: Please ensure that the transaction was made via your Google Pay balance. Check here to see if the transaction was made with Google Pay balance. For disputes not meeting this criteria, we may require you to re-submit a form.

Dispute payments you made to businesses with other payment methods in Google Pay

To cancel, dispute, or report a payment you made to an outside business in stores, on the web, in an app, or in the latest Google Pay app, contact the merchant with whom you made the purchase.

If you used Google Pay to make contactless payments in-store or used Google Pay for online purchases with a form of payment other than your Google Pay balance, contact the merchant or the bank associated with your payment method.

 

 

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