Dispute a payment

If you think a purchase was made or money was sent or received fraudulently, you can dispute the transaction.

Important: In Google Pay, only use the send and receive money feature with friends and family. Do not use it for business or commercial reasons except for rent payments.

Before you dispute

Before you dispute, make sure the transaction isn’t:

  • Made by a family member or friend: Check that the payment wasn't made by a family member or friend that can use your Google Account or payment method.
  • A pending transaction: To check a transaction status, tap Insights .
    • If the transaction shows as "processing," it can't be disputed until it's complete. The amount shown for transactions in the "processing" state are temporary and may change. If you have concerns about a pending charge, you may contact the merchant.

Dispute money sent to a friend

If you want to dispute a transaction that you sent, file a dispute.

Tip: For international payments, contact Wise or Western Union.

Dispute transactions you don’t recognize

If you find a transaction in Google Pay that you don't recognize, you should validate this against what’s available on your financial institution's online banking portal or application rather than the physical bank statements or receipts.

If you don’t recognize the transaction, you can file a dispute.

Dispute payments made to businesses with your Google Pay balance

To dispute a contactless, in-app, or online payment made to a merchant with your Google Pay balance, we suggest that you first contact the merchant and try to resolve it with them.

If you can’t resolve the issue with the merchant, you can file a dispute.

Dispute payments you made to businesses with other payment methods in Google Pay

To cancel, dispute, or report a payment you made to an outside business in stores, on the web, in an app, or in the latest Google Pay app, contact the merchant with whom you made the purchase.

If you used Google Pay to make contactless payments in-store or used Google Pay for online purchases with a form of payment other than your Google Pay balance, contact the merchant or the bank associated with your payment method.

Dispute or cancel payments made for Google products

These instructions are for payments made through Google products like Google Play, YouTube, or the Google Store.

Dispute or report unauthorized payment  

You can dispute a transaction that you think was made fraudulently.

Cancel a payment or subscription

If you cancel a subscription, any payments you already made won't be refunded unless the terms and conditions for the subscription state otherwise.

You can contact the product’s support team.

Product and issue Where to get help?

Google Play

  • Get help with in-app purchases.
  • Request refunds for purchases.
Google Play help

YouTube

Get help with YouTube Premium and YouTube billing questions.

YouTube help

Google Store

Get help with purchases made on Google Store.

Google Store help

Google One

Get help with your Google One subscription.

Google One help

Google Fi

  • Billing and account management
  • Troubleshoot Google Fi
Google Fi help

 

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