Manage your accounts linked with Plaid (US only)

What is Plaid?

Google Pay works with Plaid, a third-party service, to obtain transaction and balance info, so you can track your spending and account balances. You can also link your account to send money internationally with Google Pay. To provide this service and to help create a secure connection to your financial institution, Plaid collects and uses your financial institution login info and accesses your account.

What data do Google and Plaid use?

Important: The international money transfer feature is currently available to a select audience only and will gradually roll out to all US users.

Plaid connects to your bank using secure credentials to retrieve your account info. 

Both Plaid and Google store this information while your account is linked:

For bank accounts added to send money internationally:

• Credit card or bank account number
• Bank routing number, if applicable
• Account transaction history
• Account balance
• Basic identity information
  • Name
  • Address
  • Phone number
  • Email address
• Plaid and Google will store this information while your bank account is linked to Google Pay. To unlink your account, you can remove it from Google Pay. Plaid’s Privacy Policy details how Plaid handles your data.

What banks work with Plaid?

Most banks that work with Plaid are listed as options when you start the process to add your account. If your bank isn’t listed, it may still be compatible with Plaid. For more info, contact your bank.

How do I link my account?

Add a bank account through Plaid for instant verification:

1. Go to the Google Wallet website.
2. On the left, click International transfers.
   • To select the currency, amount, and recipient, follow the on-screen steps.
3. Click Add bank account Instant verification.
4. To log in to your bank through Plaid, follow the on-screen steps.
   • You’ll need to provide your bank username and password.
5. To return to the Google Wallet website, click Continue.
   • Review the details.
   • Finish the transfer on the Google Wallet website.

Remove Plaid instant verification connection

Unlink an account used to track your spending and account balances on the Google Wallet website:

1. Go to the Google Wallet website.
2. Click Settings Accounts linked with Plaid.
3. Select your account.
4. Click Remove Yes, remove.

Unlink an account used to send money internationally on the Google Wallet website:

1. Go to the Google Wallet website.
2. Click Payment Methods Payment method details.
3. Click Remove.

Why am I prompted to relink my account?

If you've previously linked your bank account with Plaid, you may get a notification to relink your account for some of the following reasons:

• Interrupted connection: Your bank interrupts the connection for security maintenance.
• Updated credentials: Your credentials changed. To authenticate your new info, you must relink your account with Plaid.
• Account isn't found: Your bank account was deleted or the linked credit card expired. To relink your account with Plaid, give your updated bank or credit card info.
• Multi-factor authentication (MFA): Your bank account requires an MFA that we don't currently support. Try to link a different bank or credit card with Plaid.

When is my data deleted?

When you remove an account from Google Pay, Google deletes the transaction history associated with that account. If you have accounts linked through Plaid with a non-Google service, Plaid continues to store your data. To manage your account linked with Plaid, contact plaid.com. You can also learn how to delete accounts from Plaid’s portal. For more info, refer to Plaid’s Privacy Policy.

Related resources

• View transactions on the Google Wallet website
• Manage payment methods on the Google Wallet website
• Manage settings on the Google Wallet website