Verify your identity in the Google Pay app

After you verify your identity and have access to Google Pay balance, you can:

• Use money in your Google Pay balance to send money to friends and family instantly.
• Use your money in Google Pay to make purchases for Google products such as purchases on Play and YouTube.
• Add money to your Google Pay balance that you can use for future purchases or sends.
• Unlock higher transaction limits.
• Set up your Google Pay balance to make contactless payments in stores or online.

Reasons you might need to verify

• We noticed suspicious activity.
• We must verify your account information.
• You want to unlock more features in Google Pay.

How to verify your identity

1. Open the Google Pay app .
   • If you're not already signed in to your account, sign in.
2. At the bottom, tap Insights .
3. Tap Money in Google Pay .
4. Tap Complete Verification.
5. Confirm your personal info:
   • Enter your info manually including name, address, date of birth, and Social Security number (SSN).
   • In participating states, you can use your Google Wallet ID to verify your info. For security purposes, you must manually enter your SSN. Add your US Driver's License or State ID.
6. At the bottom, tap Confirm.

Tip: We may ask for other documents, like a selfie.

Verify identity

Set up your Google Pay balance for contactless, in-app & online payments

After you verify your identity, you can set up your Google Pay balance to make contactless, in-app, or online payments to businesses anywhere Google Pay is accepted. To set up your Google Pay balance for contactless payments, continue with the on-screen instructions. Learn how to set up your Google Pay balance to pay businesses.

Information we may ask for

We may ask for information like:

• Your full name
• Your address
• Your date of birth
• Your Social Security number
• Your selfie

You might also need to provide us with document images such as:

• US state-issued driver’s license
• Other government-issued ID:
  • State ID
  • US passport or passport card
  • Green card
• Proof of address:
  • Utility or phone bill dated within 60 days
  • Bank statement dated within 60 days
  • Lease or mortgage agreement
• Social Security card

How to submit documents

Important:

• For identification cards, provide a valid, government-issued identification. The expiration date must be at least 30 days in the future. Documents that expire within 30 days aren’t valid.
• We don’t accept student IDs, foreign documents, debit cards, credit cards, military IDs, veteran cards, or non-US passports.
• Don’t upload a picture of your credit or debit card. This isn’t a valid form of identity verification.

Make sure any image or document you upload:

• Uses the same first and last name on your Google Payments profile.
• Matches the existing address on your Google Payments profile.
• For proof of address, isn’t older than 90 days.
• For an identification card, doesn’t expire within 30 days.
• Is clearly readable.
• Is an image of a document and not anything else.
• Shows the full document with all 4 corners.
• Is in color and not black and white.
• Doesn’t have blur, glare, or dim lighting.
• Isn’t covered in any way or blocked by your finger.

Verification failed or more information required

You may be asked to reupload or provide additional documents. The reason is provided in the app with information on what must be corrected or submitted. If you fail verification, you get an email or app notification with the decision. You can also check for notifications at payments.google.com.

To appeal the decision, follow the instructions in the email. For more help, contact us.

How we use your information

Google uses this information to verify your identity, and to protect you and us from fraud and abuse. We store this data securely in your Google Account. We may, with your consent, use or share this information to help you register for other services you request. For more information, check out the Google Privacy Policy and the Google Payments Privacy Notice .