Use loyalty cards & gift cards

In Google Pay, you can store and use digital copies of your loyalty, rewards, membership, and gift cards.

Important: Google Play gift cards aren’t supported. If your gift card has a network logo on it, like Mastercard or Visa, you must add it as a payment method.

Add a loyalty or gift card

1. Open the Google Pay app .
2. At the top right, tap your profile picture  Wallet.
3. At the bottom, tap Add to Wallet.
4. Tap an option.
   • Loyalty
   • Gift card
5. Find and tap the merchant or program name. You can also search for the merchant or program name.
6. Follow the on-screen instructions.

Use a loyalty program or gift card

1. Open the Google Pay app .
2. At the top right, tap your profile picture  Wallet.
3. Tap the loyalty or gift card you want to use. You may need to swipe to find it.
4. Ask the cashier to scan the barcode. If your loyalty program or gift card doesn’t have a barcode, read your membership number to the cashier.

Tip: Some loyalty card programs let you tap your phone to the terminal to apply your loyalty card.

Search for loyalty and gift cards

1. Open the Google Pay app .
2. Tap Search  
3. Search for passes.
   • You can also search for:
     • Loyalty card
     • Gift card
     • Boarding
     • Ticket

Remove a loyalty program or gift card

1. Open the Google Pay app .
2. At the top right, tap your profile picture  Wallet.
3. Tap the loyalty program or gift card you want to remove.
4. In the top right, tap More Delete card.

Fix problems

Can't add my gift cards

• The Google Pay app has limits in place for how many gift cards you can add.
• Within 30 days, you can add up to 10 cards total and 5 cards per merchant.
• If you have multiple gift cards for a single merchant, you could ask the merchant to consolidate all of your gift cards into one card.
• Otherwise, to add more gift cards, you'll need to remove an existing one. Follow the steps above to remove a gift card.

Cashier can't scan card

If the cashier can’t scan your loyalty card or gift card:

1. Clean your screen.
2. Check for cracks over the barcode. If your screen is cracked, drag the barcode to another part of your screen.
3. If the barcode still doesn’t scan, ask the cashier to enter the code directly into their register.

Uninstalled the Google Pay app & lost cards

If you uninstalled the Google Pay app, your gift cards and loyalty programs are still stored in your Google Account. To recover your gift cards and loyalty programs:

1. Download the Google Pay app.
2. Sign in the Google Account you used previously with Google Pay.

Your gift cards and loyalty programs will reappear in the app.

Loyalty card disappeared from Google Pay

Added card from Gmail

If you delete the email with the loyalty card, the pass is removed from Google Pay. If you delete a Gmail message, it stays in your trash for 30 days. Then, the email is deleted permanently. 

If you still have the email, you can add the card again using the Google Pay app.

Added card another way

Your loyalty card might disappear if you:

• Factory reset your device.
• Remove your Google Account from your device.
• Clear all data from Google Play services or Google Pay.

To use your cards with Google Pay, you need to add them to the app again.