Use loyalty cards & gift cards

In Google Pay, you can store and use digital copies of your loyalty, rewards, membership, and gift cards.

Important:

  • Gift cards aren't supported on iPhones.
  • In the new Google Pay app, you can’t add gift cards.
    • If you had gift cards in the old app and use the same account, they’ll transfer to the new app.
  • The loyalty cards feature is only available with merchants that are integrated with Google Pay.

Add a loyalty program

  1. Open the Google Pay app .
  2. Tap Search Search and then Businesses.
  3. Enter the name of the business you want to add a loyalty program for.
  4. Tap the logo for the business.
  5. Under the logo, tap Add.
  6. Follow the on-screen instructions.

Use a loyalty program

Important: You can’t use Google Pay to make Near Field Communication (NFC) transactions with an iPhone.

  1. Open the Google Pay app .
  2. Tap Search Search and then Businesses.
  3. Enter the name of the business you want to add a loyalty program for.
  4. Tap the logo for the business.
  5. Under the logo, tap View card.

Search for loyalty and gift cards

  1. Open the Google Pay app .
  2. Tap Search Search  
  3. Search for passes.
    • You can also search for:
      • Loyalty card
      • Gift card
      • Boarding
      • Ticket

Remove a loyalty program

  1. Open the Google Pay app .
  2. Tap Search Search and then Businesses.
  3. Enter the name of the business you want to add a loyalty program for.
  4. Tap the logo for the business.
  5. Under the logo, tap View card.
  6. In the top right, tap More More and then Remove and then Remove.

Fix problems

Cashier can't scan card

If the cashier can’t scan your loyalty card:

  1. Clean your screen.
  2. Check for cracks over the barcode. If your screen is cracked, drag the barcode to another part of your screen.
  3. If the barcode still doesn’t scan, ask the cashier to enter the code directly into their register.

Uninstalled the Google Pay app & lost cards

If you uninstalled the Google Pay app, your loyalty programs are still stored in your Google Account. To recover your loyalty programs:

  1. Download the Google Pay app.
  2. Sign in the Google Account you used previously with Google Pay.
  3. Learn how to use a loyalty program.

Loyalty card disappeared from Google Pay

Added card from Gmail

If you delete the email with the loyalty card, the pass is removed from Google Pay. If you delete a Gmail message, it stays in your trash for 30 days. Then, the email is deleted permanently. 

If you still have the email, you can add the card again using the Google Pay app.

Need more help?

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