Fix issues with tap to pay transactions

If you can't complete a contactless payment, use these steps to help you solve the problem.

Step 1: Check your contactless payment setup

1. Set up a contactless payment method.
2. NFC turned on.
   1. Open Settings .
   2. In the 'Search settings' bar, type 'NFC'.
   3. Make sure that NFC is turned on. If your phone doesn't have NFC, it can't make contactless payments.
3. Google Pay set as your default payment app.
   1. ​Under 'NFC', tap Contactless payments Payment default.
   2. Make sure that 'Google Pay' is selected.
4. A screen lock setup.
5. Once you've checked and updated your contactless payment set up, try the payment again.

Step 2: Try again with these tips

• Make sure that your phone is awake and unlocked.
• Hold your phone in a different way. Your NFC antenna could be near the top or middle of your device.
• Hold your phone closer to the payment reader.
• Hold your phone close to the payment reader for a few more seconds.

Fix other issues

Your phone isn't certified or doesn't meet security requirements

1. Check if your software is Play Protect certified.
2. If you were previously able to make contactless payments with Google Pay but no longer can, contact your device manufacturer. There might have been a device software update that impacts functionality.
3. While you're in a beta program, Google Pay may become unreliable or stop working entirely on your device. If you have any questions or concerns about how this beta program might impact your ability to use Google Pay, contact the device manufacturer for more information.
4. If you have modified your phone, make sure that it meets security standards. Google Pay might not work in shops with phones that:
   • Run developer versions of Android.
   • Are rooted, run a custom ROM or have modified factory software. Due to security risks, Google Pay doesn't run on these phones.
   • Are untested and haven't been approved by Google.
   • Have an unlocked bootloader.

Important: If your phone doesn't meet security requirements, you won't be able to make a payment immediately. Use a device that runs an original version of the Android operating system.

If you installed a modified operating system on your phone, you need to reinstall your phone's original operating system before you can make contactless payments. If not, your device manufacturer's software may not meet Google's security requirements. For more info, contact your device manufacturer.

The cashier says that the payment didn't work

If a tick appears on your phone when you hold it up to the payment reader but the cashier says the payment didn't work, you can:

• Try a different payment reader.
• Confirm that the shop accepts mobile payments.
• Contact your bank to find out if there's an issue with your card.

Can't add card to Google Pay

Learn how to add payment methods to Google Pay.

Can't set up contactless payments

Your phone must be NFC enabled, run Android version 7.0 or higher, and have HCE. You must also set up using a card that is supported for contactless payments. If your device is enabled for NFC payments and your card is supported, but you can't set up contactless payments, contact your bank.