Important: This article is for users who previously linked a bank account with Plaid in the U.S. version of the Google Pay app.
If you have multiple payment profiles on your Google Account, make sure you use an individual payment profile, not a business payment profile.
- Go to payments.google.com.
- In the top right, select your name.
- Select a profile that isn't associated with a business.
Si no recibes la verificación por mensaje de texto, prueba a seguir estos pasos:
Step 1: Make sure your phone number is correct & active in the US
- Para usar la aplicación Google Pay, debes usar un número de teléfono de EE. UU. La aplicación no funciona con números de teléfono internacionales.
- Asegúrate de introducir correctamente el número de teléfono e incluir el código de país de EE. UU. +1.
- Comprueba que tu número de teléfono esté activo. Si utilizas un número de teléfono de prepago, comprueba que tengas dinero en la cuenta de prepago.
Step 2: Make sure you’re online
To receive the text message, you need a strong signal. Check that:
- Your mobile data is turned on.
- Airplane mode is turned off.
- You have cellular signal.
Step 3: Test your connection
- If you have a data connection on your device, go to any website.
- Ask someone to send you a text.
- Make sure you don't have an app that limits your data connection, such as a Virtual Private Network (VPN).
Step 4: Ask for a new verification code
If you still don’t get the text message, on the verification screen, tap Resend OTP.
Paso 5: Reinicia la aplicación o el dispositivo
- Close the app and open it again.
- If that doesn’t work, uninstall the app and download it again.
- You can also restart your phone and open the app again.
Contact us
If the earlier steps don’t work, contact Google Pay support.