Fix problems with phone number verification

If you have multiple payment profiles on your Google Account, make sure you use an individual payment profile, not a business payment profile.

  1. Go to pay.google.com.
  2. In the top right, select your name.
  3. Select a profile that isn't associated with a business.

If you don’t get the text message verification for Google Pay, try these steps:

Step 1: Make sure your phone number is correct & active in the US

  • To use Google Pay, you must use a US phone number. Google Pay doesn’t work with international phone numbers. 
  • Make sure your phone number is entered correctly and includes the US country code +1.
  • Make sure your phone number is active. If you use a prepaid phone number, make sure you have money in your prepaid account. 

Step 2: Make sure you’re online

To receive the text message, you need a strong signal. Check that:
  • Your mobile data is turned on.
  • Airplane mode is turned off.
  • You have cellular signal.

Step 3: Test your connection

  • If you have a data connection on your device, go to any website.
  • Ask someone to send you a text.
  • Make sure you don't have an app that limits your data connection, such as a Virtual Private Network (VPN). 

Step 4: Ask for a new verification code

If you still don’t get the text message, on the verification screen, tap Resend OTP.

Step 5: Restart Google Pay or your device

  • Close the app and open it again.
  • If that doesn’t work, uninstall the app and download it again.
  • You can also restart your phone and open the app again.

Contact us

If the earlier steps don’t work, contact Google Pay support.

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