Fix problems with phone number verification in the Google Pay app (US only)

If you have multiple payment profiles on your Google Account, make sure you use an individual payment profile, not a business payment profile.

  1. Go to
  2. In the top right, select your name.
  3. Select a profile that isn't associated with a business.

If you don’t get the text message verification, try these steps:

Step 1: Make sure your phone number is correct & active in the US

  • To use the Google Pay app, you must use a US phone number. The app won't work with international phone numbers.
  • Make sure your phone number is entered correctly and includes the US country code +1.
  • Make sure your phone number is active. If you use a prepaid phone number, make sure you have money in your prepaid account.

Step 2: Make sure you’re online

To receive the text message, you need a strong signal. Check that:
  • Your mobile data is turned on.
  • Airplane mode is turned off.
  • You have cellular signal.

Step 3: Test your connection

  • If you have a data connection on your device, go to any website.
  • Ask someone to send you a text.
  • Make sure you don't have an app that limits your data connection, such as a Virtual Private Network (VPN). 

Step 4: Ask for a new verification code

If you still don’t get the text message, on the verification screen, tap Resend OTP.

Step 5: Restart the app or your device

  • Close the app and open it again.
  • If that doesn’t work, uninstall the app and download it again.
  • You can also restart your phone and open the app again.

Contact us

If the earlier steps don’t work, contact Google Pay support.

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