Common questions about send, receive, add, or transfer out money

Never use Google Pay to purchase or sell goods & services

Google Pay should be used to send money to or receive money from friends, family, and acquaintances you trust. 

Do not use Google Pay to send or receive money for any business- or commercial-related reasons, except to pay rent to other individual users. These transactions aren’t permitted under our Terms of Service.

Important: Do not make purchases via money transfers. You could lose your money and not get what you paid for. Learn more about common scams and how you can avoid them.

I paid the wrong person

When you initiate a payment, we send a request to your bank or card company to transfer money to the recipient. After the payment is complete, we can't reverse it.  

  • If you know the person who you accidentally sent money to, ask them to send the money back.
  • If you don’t know the person you sent money to, ask them to contact Google via Google Pay Help to return the money.

 I paid wrong amount

When you initiate a payment, we send a request to your bank or card company to transfer money to the recipient. After the payment is complete, we can’t reverse it. 

  • If you know the person who you accidentally sent the wrong amount to, ask them to send the money back.
  • If you don’t know the person you sent the wrong amount to, ask them to contact Google via Google Pay Help to return the money.

I can’t find a person

The new Google Pay app lets you search for other people who also have the new app. You can search for someone in your contacts with their name, phone number, or email.

If you can't find someone, it could be because they:

  • Don't have the new Google Pay app .
  • Don't have a United States (US), Singapore (SG), or India (IN) phone number. 
  • Might not have Help friends find and pay you turned on. If this setting is turned off, you can only find them if you're already connected in Google Pay. Learn how to turn on Help friends find and pay you.

Tip: In the new Google Pay app, if you sent or received money with a friend or started a chat with them, they'll be able to find you on the app with your phone number even if this setting is off.

My payment hasn’t reached the person I sent money to

Based on the form of payment, transfer times may vary. Learn how long it takes to send or receive money.

Change my funding source after a payment has been made

After you initiate a transaction, you can’t change your form of payment.

I can't send money

There are multiple reasons this can happen. You may:

  • Have met your weekly rolling limit.
  • Be using an invalid form of payment. 
  • Be sending money to someone on the previous version of the Google Pay app.

Sometimes, you can’t find someone you sent money to before or you can’t send them money on the new app. In those cases, it’s likely that someone hasn’t downloaded the new app yet. Send them an invitation to download the new Google Pay app.

Learn how to fix common money transfer issues.

My friend sent me money but I didn’t receive it

On the new app, you should receive money in Google Pay without having to perform any action. If you haven’t yet received money, it's most likely because the sender may still be on the old Google Pay app. Refer to the email you received for this transaction. The email will indicate a claim button. Press the claim button to follow steps on how to receive the money.

Decline a payment request from someone you don't know

Important: To avoid a scam, before you complete a request:

  • Verify the phone number of the recipient from your contact list.
  • If they aren’t in your contacts and if the person appears to be someone you know, verify with them if they sent the request or payment. If they didn’t send you the request or payment, decline it. 
  • If the person isn’t someone you know: Tap Block and report as spam.

If you receive a request or payment from someone you don’t recognize, you can decline the request. Learn more about how to avoid payment scams.

Tip: You’ll get an alert when you send money to someone not in your contact list.

Cancel a payment

When you start a payment, we send a request to your bank or card company to transfer money to the recipient. After the payment is complete, we can't reverse it.  You should always verify the personal information before you send them money.

View my transactions

  1. Open the Google Pay app .
  2. Tap Insights .
  3.  At the bottom, you’ll find your most recent transactions.
  4.  To find all your transactions, tap All Transactions.

Dispute money sent to a friend

To dispute money sent to a friend, file a dispute.

Need more help?

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