Ozvold
Original Poster
Jan 18, 2025

I bought pixel 9 pro, but don't know how to enable the gemini advanced, it says there is issue.

I bought the pixel 9 pro phone but when I try to use the gemini app, it uses the regular free one, when I try to go to advanced, it says there is some issue. 
How do I resolve this and start using the gemini advanced? 
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Benefits,Android
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Last edited Jan 22, 2025
All Replies (4)
Fred JR
I am a volunteer not a Google employee.
Jan 18, 2025
Ozvold
 
When you sign in to your email is it @gmail.com or @businessname or @schoolname?
 
Fred



 

Ozvold
Original Poster
Jan 22, 2025
But I do have a Google account...
Ozvold
Original Poster
Jan 26, 2025
Can you please tell me why my Gemini is not the advanced one? While I use the pixel 9 pro
Jo S.
Platinum Product Expert
I've been volunteering in the help forums since 2013. I do NOT work for Google.
Jan 21, 2025
Hi,

As your question is specific to Gemini, please post here instead: Gemini Apps Community.

Regards,
Jo
Jo S.
Platinum Product Expert
I've been volunteering in the help forums since 2013. I do NOT work for Google.
Jan 21, 2025
Sure, Fred. Done!

Jo
Ozvold
Original Poster
Jan 22, 2025
Did you move the thread? Where can I see it?
Ozvold
Original Poster
Jan 22, 2025
Hey, when I try to do that, the feedback takes a screenshot of my current screen and doesn't let me upload a screenshot myself.
The problem is that when I have the issue screen, it doesn't show the circle of my profile in that screen so I cannot open feedback on the issue screen
Jo S.
Platinum Product Expert
I've been volunteering in the help forums since 2013. I do NOT work for Google.
Jan 26, 2025
Please see the recommended answers in each of these threads on the Gemini help forum:

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