獲得支援並向 Google 專家尋求協助

抱歉，但只有加入 Google One 計劃的使用者才能聯絡 Google 專家尋求協助。

如要進一步瞭解 Google One，請前往說明中心或者獲得 Google One 會籍。

作為 Google One 會員，您可以聯絡專家，取得有關 Google 產品的協助。您可以透過即時通訊、電話或電郵聯絡專家。

您可以透過應用程式內或網站上的「語言選取器」，選取適合您的語言。

尋求協助

Support history and wait times are only visible in the latest version of the app. Download the most recent version of the Google One app.

1. On your Android phone, open the Google One app .
2. At the bottom, tap Support.
3. Choose how you want to get help.

Contact a Google expert

協助等候時間

You can check response times for each contact type. The times are listed under each one. If an option isn't available right now, it'll be grayed out.

To check the hours of operation for each type of communication, tap Support hours.

查看您和專家過往的對話

在您向 Google 專家尋求協助後，對話將會儲存在您的記錄中。您可以找到過去 60 天的對話。如果您再遇上問題，或不記得指示，您可以向專家提及上次的對話。提及上次的對話有助更快解決問題。

1. On your Android phone, open the Google One app .
2. At the bottom, tap Support.
3. Scroll down to "Review your support conversations."
4. Tap on a conversation to see the details.

變更您偏好的支援語言

1. On your Android phone or tablet, open the Google One app .

2. At the bottom, tap Support.
3. Under “Your conversation will be with a Google expert who speaks…” use the drop-down to select a language.
   • Tip: To always use this language, tap Save support language preference.

在說明中心尋找答案

For the quickest answers to your questions, look up help articles directly in the Google One app.

1. On your Android phone, open the Google One app .
2. At the bottom, tap Support.
3. Under "Popular Articles," select an option.
4. To find all help articles, tap Browse more articles.