Get support and ask a Google Expert

Sorry, but only users with a Google One plan can contact Google Experts for help.

If you'd like to learn more about Google One, visit the Help Center or get a Google One membership.

As a Google One member, you can talk to experts when you need help with a Google product. You can contact them through chat, phone call, or email.

Either in the app or on the website, in the “Language Selector,” you can choose the right language for you. 

Ask for help

Support history and wait times are only visible in the latest version of the app. Download the most recent version of the Google One app.

  1. On your iPhone or iPad, open the Google One app Google One.
  2. On the bottom, tap Support.
  3. Choose how you want to get help.

How long help will take

You can check response times for each contact type. The times are listed under each one. If an option isn't available right now, it'll be grayed out.

To check the hours of operation for each type of communication, tap Support hours.

Look up your old conversations with experts

After you ask a Google expert for help, the conversation gets saved in your history. You can find conversations from the past 60 days. If you have a problem again, or can’t remember the instructions, mention your last conversation with the experts. When you mention your last conversation, it could help you solve the problem faster.

  1. On your iPhone or iPad, open the Google One app Google One.
  2. At the bottom, tap Support.
  3. Swipe down to "Review your support conversations."
  4. To get the details, tap on a conversation.

Change your preferred Support language

  1. On your iPhone or iPad, open the Google One app Google One.
  2. At the bottom, tap Support.
  3. To select a language, under “Support Language,” tap the drop-down.

Tip: To always use this language, tap Save preference.

Find answers in the help center

For the quickest answers to your questions, look up help articles directly in the Google One app.

  1. On your iPhone or iPad, open the Google One app Google One.
  2. At the bottom, tap Support.
  3. Under "Popular Articles," select an option.
  4. To find all help articles, tap Go to help center.
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