Change your card and fix payment issues

If you have issues with Google One payments, try these solutions. You can also update your Google One payment methods.

Change the card that you use

You can edit the credit card that you use for your Google One membership. If you want to change how much you pay, change your storage plan.

If you signed up via the Play Store

  1. On your Android phone or tablet, open the Google One app Google One.
  2. At the top, tap Menu and then Settings.
  3. Tap Change payment method.
  4. Tap Google One and then Update.
  5. Select an option.
  6. Follow the steps on the screen.

If you sign up through the App Store

If you sign up for Google One through the App Store on an iPhone or iPad and later switch to an Android device: you can't adjust your membership or change your payment method in the app. To update your account and other info, use the App Store on another device.

Learn how it works

Get help with buying a Google One subscription

If you had difficulty signing up for Google One for the first time, you can ask a Google expert to help you.

Fix issues with payments

If you find errors when you make transactions, try these troubleshooting steps.

Fix a declined payment

 

  1. Sign in to Google Pay.
  2. Click Update payment method information.
  3. Choose a payment method.
  4. Click Continue.
  5. Fill in new payment method.
Change, update or add payment method

If you recently added a new credit card, you may have to update the information on your account.

  1. Go to Google Pay.
  2. Click Payment methods
  3. Next to the card that you want to edit, click Edit.
  4. Enter the expiration date and CVC found on the card.
  5. Make sure that your billing address is correct.
  6. Click Save

Add another payment method

  1. Sign in to Google Pay.
  2. Click Payment methods
  3. Click Add payment method.
  4. Choose a payment method:
    • Add new credit or debit card
    • Add a bank account
  5. Follow the steps to add your payment method.
Make sure that your payment method is supported
Contact your credit card provider

If your credit card information is correct but your payment won't go through, contact your credit card provider.

They may have more information on why your credit card can't be charged.

Unauthorised charge

Learn how to report unauthorised charges.

If someone in your family has made an unauthorised charge, you can also limit what they can buy.

Can't get into your account

Sometimes, to finish transactions, you need to verify your identity.

If you can't sign in to your Google Account, get help.

Regional restrictions

If you can't pay for Google One because of regional restrictions or other banking issues in your country/region, learn what to do.

Find purchases by family members

The family manager can find all the purchases made with the family payment method. Learn how to see your family's purchases.

The Google One plan manager can be a different person than your family manager. If so, the Google One plan manager can't find purchases made with the family payment method.

Search
Clear search
Close search
Google apps
Main menu