Dispute, report or cancel a payment

If you think that a purchase was made or money was sent or received fraudulently, you can dispute a transaction. You can cancel some payments that you made using Google Pay.

Before you dispute

  • Check that the payment wasn't made by a family member or friend with access to your Google Account or payment method.
  • If you recently cancelled an order or payment, it may take some time for the payment to be credited back to your account.

Payments that you, your family or your friends made for Google products

These instructions are for purchases made on or for Google products like Google Play, YouTube or Google Store.

Dispute or report a payment that you did not authorise

Important: If someone you know made a purchase accidentally, follow the instructions in 'Cancel a payment' below.

If you think that a payment was made fraudulently, you can dispute a transaction.

Cancel a payment

Important: This info is for individuals, not businesses. For more info about Google Pay for businesses, visit the Payments Centre Help Centre.

Contact the product's support team.

Cancel a subscription

If you cancel a subscription, any payments that you've already made won't be refunded. Cancellations can't be undone, but you can always re-subscribe.

Cancel a Google Play subscription Cancel other subscriptions

You can cancel some subscriptions in Google Pay.

  1. Sign in to Subscriptions.
  2. Find the subscription that you want to cancel and tap or click Manage.
  3. Choose Cancel subscription.
    • If you can't find this option, click Manage subscription to go to the Google product that you subscribed through. You can cancel the subscription there.
    • If you can't find either option, cancel through the subscription provider.
Find cancelled subscriptions
  1. Sign in to Subscriptions.
  2. At the top of the page, choose Cancelled.

Payments that you made to other businesses using Google Pay

To cancel, dispute or report a payment that you made to an outside business in shops, on the web or in an app, contact the retailer where you made the purchase.

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