Dispute, report, or cancel a payment

If you think a purchase was made or money was sent or received fraudulently, you can dispute a transaction. You can cancel some payments you made using Google Pay.

Before you dispute

  • Check that the payment wasn't made by a family member or friend with access to your Google Account or payment method.
  • If you recently canceled an order or payment, it may take some time for the payment to be credited back to your account.

Payments you, your family, or your friends made for Google products

These instructions are for purchases made on or for Google products like Google Play, YouTube, or Google Store.

Dispute or report a payment you did not authorize

Important: If someone you know made a purchase accidentally, follow the instructions in "Cancel a payment" below.

If you think a payment was made fraudulently, you can dispute a transaction.

Cancel a payment

Important: This info is for individuals, not businesses. For more info about Google Pay for businesses, visit the Payments Center Help Center.

Contact the product’s support team.

Cancel a subscription

If you cancel a subscription, any payments you've already made won't be refunded. Cancellations can't be undone, but you can always re-subscribe.

Cancel a Google Play subscription Cancel other subscriptions

You can cancel some subscriptions in Google Pay.

  1. Sign in to Subscriptions.
  2. Find the subscription you want to cancel and tap or click Manage.
  3. Choose Cancel subscription.
    • If you don’t find this option, click Manage subscription to go to the Google product you subscribed through. You can cancel the subscription there.
    • If you don’t find either option, cancel through the subscription provider.
Find canceled subscriptions
  1. Sign in to Subscriptions.
  2. At the top of the page, choose Canceled.

Payments you made to other businesses using Google Pay

To cancel, dispute, or report a payment you made to an outside business in stores, on the web, or in an app, contact the retailer where you made the purchase.

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