My photos aren't being backed up

If your photos and videos are not syncing to your Google Account, check your backup status:

Check your backup status

  1. On your Android phone or tablet, open the Google Photos app .
  2. At the top:
    • If you see a number: It means that there’s still that number of photos which haven’t been backed up.
    • Backup is complete: If you see Upload complete Upload complete.
    • 'Waiting for Wi-Fi': Change your settings or connect to a Wi-Fi or mobile network. Tap the card to change your settings.
    • Backup is off: If you see Backup off Backup off. Tap to turn on backup.
    • 'A photo or video was skipped': A photo or video is not uploading because it doesn't meet our requirements:
      • Photos must not exceed 75 MB or 100 megapixels
      • Videos must not exceed 10 GB

If your backup is stuck or you have other problems, try these steps:

Check your backup settings

  1. Open the Google Photos app.
  2. At the top, tap the Menu Menuand thenSettings and thenBack up & sync settings.
  3. If Back up & sync is turned on, you should see these options:
  • Backup account: Make sure that the account listed is the same one that you're viewing in the Google Photos app. To see which account you're viewing in the Google Photos app, open the Google Photos main menu and find your email address at the top.
  • Back up device folders: Tap and select to back up photos and videos from other apps, such as Hangouts and WhatsApp.
  • Upload size: Tap to change the upload size of your photos & videos. Learn the difference between Original and High Quality.
  • Mobile data backup: Choose whether you want to back up your photos or videos using your mobile network (rather than just WI-Fi). Charges from your service provider may apply.
When to back up: Turn on if you want to back up photos and videos even when you’re in other countries.

Check the file size or type

A photo or video may not be uploading because it doesn't meet our requirements:

  • Photos must not exceed 75 MB or 100 megapixels
  • Videos must not exceed 10 GB

Check which photos are backed up

If your backup is processing, you’ll see at the top how many photos are left and the thumbnails of photos that are currently being backed up.

Check which photo hasn’t been backed up

  1. Select a photo.
  2. If a photo hasn’t been backed up, you’ll see Back up Back up at the top.

Check all photos that have been backed up

On your computer, go to photos.google.com. Every photo and video that you see here has been backed up.

Are you trying to back up your device folder?

You can back up photos and videos that you’ve downloaded or saved from other apps.

  1. Open the Google Photos app.
  2. At the top, tap Menu Menu and then Device Folders.
  3. Tap a folder that you want to back up.
  4. At the top, turn on Back up & sync.

Clear your app data

  1. Open your device's Settings app (not the Google Settings app).
  2. Tap Apps and then Google Photos .
  3. Tap Disable and wait for a moment.
  4. Tap Enable.
  5. On your Android device, open the Google Photos app .
  6. Sign in to your Google Account.
  7. Menu Menuand thenSettings and thenBack up & sync settings.
  8. Turn on Back up & Sync.

If you still have problems, send feedback to Google Photos

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