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Factory reset your Wifi device

 If you factory reset your Google Nest Wifi Pro, Nest Wifi, or Google Wifi devices, it'll erase all current settings and data. Deleted data is gone forever. After you factory reset a device, you'll have to set up your router and point(s) again.

Important: If you use the Google Wifi app to manage your devices and factory reset your router or points, you'll need to use the Google Home app when you set them up again. Learn more about changes to the Google Wifi app.

You might perform a factory reset when you want to:

  • Give your router or point to someone else
  • Return the device
  • Erase all information from your router or point
  • Start fresh and set up your router or point(s) from scratch

Note: A factory reset can take several minutes and will interrupt your internet access. After reset, you'll need to set up your devices again.

Before you factory reset

When you factory reset your network, your data and settings will be erased. If you want to remember those settings for a new network, take note of your network name and password and any custom settings or details you added.

Ways to factory reset your device

  You can factory reset your device with the:
Google Home app Google Wifi app

Factory reset button on your device

Note: Select “My device isn’t available in the Google Home app”. 

Compatible devices Devices set up in the Google Home app Devices set up in the Google Wifi app Any Wifi device
When to use this method Recommended: Use the app factory reset whenever possible.

Your devices aren't accessible in the app.

Note: Select “My device isn’t available in the Google Home app”. 

Results
  • Your router or point(s) will return to factory default.
  • Data from your router or Wifi point(s) and the Google Home app or Google Wifi app, including current settings and any information used for Cloud services, will be erased.
  • Your router or point(s) will be removed from your Google Account immediately.
  • Your router or point(s) will return to factory default.
  • This will delete information from your router or point(s), but not your app or cloud.
  • Your device and network will still appear in the app.
  • After 6 months, Google will automatically delete the app data and cloud data. The next time you plug in your device, you'll have to set it up again.
    • Note: Data deletion also happens after your device is powered off or disconnected from the internet for 6 months.

Why did my device factory reset itself?

If your Google Wifi or Nest Wifi device is powered off or disconnected from the internet for 6 months, it'll factory reset itself the next time it connects to the internet, and Google will automatically delete the app data and cloud data.

Factory reset your devices with the Google Home app

What are you trying to reset?

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