Fix a problem
- Error codes
- Offline and Wi-Fi issues
- Troubleshoot connecting Nest Protect to the Nest app or Wi-Fi network
- Troubleshoot false smoke alarms or when the app says "the smoke sensor has failed"
- When to replace your Nest Protect
- Why Protect’s green power light is on, but the app says the power is out
- What to do if Protect’s speaker or horn aren't verified by Sound Check or Safety Checkup
- How to reset Nest Protect and erase all your personal settings
- Troubleshoot when Nest Protect batteries are low out of the box
- Nest Protect software update history
- Troubleshoot when nothing happens after removing Nest Protect's battery tab
- Troubleshoot wired Nest Protect power problems
- Recommended Wi-Fi network and router settings for use with Nest products
- Wi-Fi routers that are incompatible with Nest products
- Troubleshoot when you don’t receive your Nest Home Report
- Troubleshoot phone location for Android
- Troubleshoot a Works with Nest connection
- Painting Nest products: dos and don'ts
- Troubleshooting Wi-Fi and connection issues
- Troubleshoot QR code scanning with your phone’s camera
- How to find your Nest product's MAC address and add it to your router's whitelist
- How to change your Nest email language
- How to check the Nest app version you have on your phone or tablet
- Why your Nest Home Report is in the wrong language and how to change it
- Don’t share your account email and password
- Troubleshoot phone location for iOS
- How to keep your Nest products clean
- How to check the charge level of Nest Protect’s batteries