Fix a problem
- Error codes
- Offline and Wi-Fi issues
- Can’t connect Nest Protect to the app or Wi-Fi
- Troubleshoot false smoke alarms or when the app says "there is a problem with the smoke sensor"
- When to replace your Nest Protect
- Why Protect’s green power light is on, but the app says the power is out
- What to do if Protect’s speaker or horn aren't verified by Sound Check or Safety Checkup
- How to reset Nest Protect and erase all your personal settings
- Nest Protect software update history
- Troubleshoot when nothing happens after removing 1st gen Nest Protect's battery tab
- Troubleshoot wired Nest Protect power problems
- Recommended Wi-Fi network and router settings
- Wi-Fi routers that are incompatible with Nest products
- Troubleshoot your Home Report
- Troubleshoot phone location
- Troubleshoot a Works with Nest connection
- Painting Nest products: dos and don'ts
- Troubleshoot Wi-Fi and connection issues for Nest products
- Troubleshoot QR code scanning with your phone’s camera
- How to find your Nest product's MAC address and add it to your router's whitelist
- How to change your Nest email language
- How to check the Nest app version you have on your phone or tablet
- Change your Home Report language
- Don’t share your account email and password
- How to keep your Nest products clean