We are aware of a small number of customers who have experienced an issue with the LED light found on their heat links. If that is you, we would like to apologize for the inconvenience caused and we would like to get this solved for you as soon as possible. The fastest way to get the matter addressed is by visiting our partner Boxt's booking form. Once you have submitted the form, Boxt will reach out to you within 2-3 days to arrange a service visit to get you up and running again. Note: when filling out the Boxt form, a case number will be pre-populated for you.  

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