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Thermostat weather incorrect. It always shows 0 deg C & clear. Weather.com says -3 deg C & cloudy. 0 Recommended Answers 3 Replies 0 Upvotes
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Nest thermostat installed remotely 300 miles away and is on the Nest stand. I have installed Nest app on Android phone, installer sent photo of entry key which I used to connect to thermostat. It connects to router OK and I can access thermostat, change temperature, set eco mode and view history. However the weather isn't working, always shows 0 deg C and clear and never changes. Google chat said it uses weather.com which I  checked and the weather at the location is -3 deg C and cloudy. Chatted with Google about Nest thermostat and they suggested location might be the problem. I have entered full address and postcode of thermostat location and set the location on the map using the app. Is there a setting on the thermostat that needs location to be set as well as on the app?
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Hi David,
 
Thank you for reaching out. I'm sorry to hear that you're having an issue with the schedule of your Nest Thermostat. You can also check your device address set up in the Google Home app. Here's how:
  1. Open the Google Home app .
  2. At the top, make sure your home name is listed. If needed, tap the name to change your home.
  3. Tap Settings   Home information Home address​.
  4. Enter your address  Save.
Let us know how it goes.
 
Thanks,
Edward
 
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Had another look at the postcode in the app and entered a different nearby postcode for the area, it now works and shows the local weather. The problem seemed to be that the property is part of a new development and weather.com didn't recognise the new postcode recently given to the location.
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Hi David,
 
Thanks for the update. I'm glad to hear that everything is working fine now. Don't hesitate to reach out to us whenever you need assistance, and we'd be happy to assist you.
 
Thanks,
Edward
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