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1/9/19
linking August smart lock with google home but when I go through the process it stops short 0 Recommended Answers 10 Replies 30 Upvotes
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Trying to link. There’s a link in my discover feed in google home so I click and it gets me to enter my August info, then asks if I want to allow GH to unlock my doors and to enter a 6 digit pin. Then goes to next screen which is blank with a “done” in the top left and “return to app” hyperlink below. Hyperlink doesn’t work and clicking done closes it but it does not link.
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1/15/19
Hi I had this issue and resolved it by removing and re-adding the August bridge that came with the lock. You can do this in the August app. Just go to the main screen and hit "Set up  AUGUST CONNECT". Once I did that, the accounts linked without a problem.
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5/11/19
Mine is linked and will lock with the app but not when I talk to any of my google devices at home
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7/16/19
I've gone thru adding August Home multiple times with no success. After I sign-in, verify my code, and set a pin, it will say "August Home linked" and then return me to the devices dashboard. I've tried removing Google Home and reinstalling it. Now when I select August Home from the add devices list it just says "August Home linked" and refreshes back to the devices dashboard, without letting me sign-in, verify, or use a pin. With all of the success messages, I still don't see my August Lock in the devices dashboard, nor will Google Assistant use the device, saying it can't help with that yet.
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7/19/19
I get the exact same thing as described above.
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7/23/19
I get the same issue. I verify the code sent to my phone, check everything off, input 1-6 digit code, and it just goes back to the link page. No luck. August needs to step their game up.
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7/30/19
I had this same issue and it was because I didn't have the Connect bridge setup. Add the connect bridge from the August app, and you should be golden.
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8/18/19
I don't have that option available to me. My lock didnt come with a bridge. Maybe this feature is not available without the bridge?
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8/25/19
Same experience as Daniel above. August or Google, make it work please!
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9/2/19
I feel so validated by everyone else having this problem. No one can figure it out at Google or August!!!
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9/7/19
Same issue with me, and this is also happening with “wink” ... it goes through the set up, says it is linked, then returns to the home screen and is not linked. When trying to add again, it does not go through the set up, but shows “linked” and sends me back to the home screen. Lather, rise, repeat...
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