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6/25/19
Nest Hello face detection not recognizing saved faces any more. 0 Recommended Answers 2 Replies 0 Upvotes
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I subscribe to Nest Aware and have been using the Face Detection feature for a year now. A few days ago I went through the saved faces we had and removed a select few that were inaccurate or extremely blurry. Just tried to clean up the archive, thinking that it might speed up the notifications we get.
Instead, the doorbell no longer recognizes faces and just calls everybody “Someone a was spotted”. 
The face profiles are all still saved in the Nest app with a plethora of iterations of the same faces. It also doesn’t offer me the option to save these unrecognized faces either, so I can’t even create a new face profile with our faces. 

How do I get Face detection to start working again?
All Replies (2)
6/25/19
It may be an issue with the firmware version.  I know my Google Home had an issue (I know that is not nest) and it fixed a lot of stuff for me.  I am sure you have looked at the Google support page but in case you have not: https://support.google.com/googlenest/answer/9268625?hl=en
I know it mentions folks from Illinois that are not allowed to have Nest... not sure if that is you.
 
Beyond that I am not sure.  I hope someone else may be able to fill in the blanks, if that is not the issue.
 
Hope this helps,
Michael D
 
 
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6/25/19
Hey Am,
 
Thanks @expert Michael for the helpful link!  
 
We do have a recent and current known issue with the Familiar Faces feature that the Google Nest team is looking into.
Take a look at the thread and reply by Community Manager Rachel here. Follow there for any updated info from the team.
 
Hopefully things will get sorted out and working quickly.
 
Thanks!
Jill
 
 
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