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Multiple Errors with Nest Products after switching to gmail 4 Recommended Answers 39 Replies 32 Upvotes
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1. 
Original Post: 
Nest website not loading
I have seen a few posts on the community and FAQ regarding this so I apologize for reposting. 
I have tried a few different troubleshooting recommendations. Looking for any further assistance or ideas to get this corrected. I do not want to purchase more nest products or "works with nest" unless this is corrected.

I've cleared the browser's cache/cookies, reboot the computer, disable all antivirus/ad blocker programs as well as added to the trusted websites lists. Tried accessing the account through the home & work Wi-Fi networks. I have adjusted the video quality to the lowest setting for all products. I do not have a Wi-Fi extender as my place does not require it. Multiple browsers were used as well. 

I am only getting the circle loading screen when trying to access via internet browsers. The app on both phones works just fine. 

I have the following products: 
3x Nest Indoor Cameras
1x Hello Doorbell
1x Nest X Yale Lock
1x Thermostat (Gen 3)
1x Nest Secure Alarm
2x Nest Temp Sensor
3x Nest Detect Sensor
2x Nest Tag
2x Nest Connect

Internet connection is via Century Link, I pay for 80 Mbps & according to speedtest.net that speed is accurate. I also pay for the Nest Cellular Backup as well as 2x Nest Aware Subscriptions. 
Thank you,

2. 
(Edited/Added Info 9/3/19)
As the Community Specialist "Roxelle G" recommended to use the app to get into the settings to adjust cookies.
I get to step #2 Hit Advanced. There is NO advance option there or anything referencing Site Settings or Cookies. I checked this on 2 mobile phone apps as well as the web browser and none of them have these options.


3. 
(Edited/Added Info 11/26/19)
Comments mentioning needing to have the most updated Google Chrome is not an issue, I have ensured I have the latest version 
(Google Chrome is up to date: Version 78.0.3904.108(Official Build) (64-bit)) 
I went in to the settings & allowed accounts.google.com & I am still getting the circle loading screen when trying to access via internet browsers. 
The app on both phones works just fine. 
I have also had new issues with Nest Aware not connecting to my Wi-Fi & insisting using the Nest Network the last few months to set my alarms. Please recommend further advise & troubleshooting.

4. 
Updates as of 2/7/2020
"****Good news is for me, the ad blocker may have been my issue. I will test another desktop on Monday to verify & duplicate the results.****

I am also having this issue. I am so frustrated because it all started with the google migration. Everything was fine then I started having connection issues with the nest guard & I was paying for the cellular back up plan. I had to delete the original account I was using thinking it was causing all these other tech issues I have been having.

SO  after I went through each and every product and removing it from the account, I deleted it. 
Going to the physical products, factory resetting them as instructed. Multiple times and all troubleshooting to a T.
Restarting, Resting, Turning off/on

When I try to connect the temp. sensors I get the message that they are linked to another account. I am not able to just go to a store and exchange them nor am I ok with selling crap products... Ive waited over 20 minutes & I still get the same error.

Also, I am no longer able to set up my nest secure guard... which then means that I am not able to connect my window/door sensors or nest tags....
PLEASE advise ASAP"


5.                       
UPDATE 3/4/2020: 
Problem: "When I try to connect the temp. sensors I get the message that they are linked to another account."

Resolution: I was able to get these working by taking the batteries out for 48 hours & then added them to my account.

------
Current Problem:
I am STILL not able to set up my nest secure guard. 
As I mentioned previously, the guard system was working for me for a few months, outside of needing to use the cellular back up constantly rather than using the Wifi which is a $50 addition to have this. I changed my account from hotmail to my gmail & then I started having major problems with a few products. I was able to get all functioning EXCEPT the guard system.

I have followed the TS recommendations and reset multiple times. I am receiving the "Error NF004 (0.65) [Trouble finding the Wifi network]" 
I have done research and I found a old community post from User: Kochanowicz back on January 6, 2019 with another confirming comment from User: yingan.qian. I am able to confirm the same issues described in their post minus being able to see neighbors networks. 

Which then means that I am not able to connect my Nest Guard Security System, 4x Detect Sensors or 2x Nest Tags.... about $500 just sitting here as a fancy paper weight
All Replies (39)
I just tried it myself using Chrome and while login did take a while longer than I would have expected (spinning nest logo) it did continue and log in normally.
 
Try logging into the website on your phone, or a different PC, and see if the issue persists to rule out whether it's your device or your network.  If it still doesn't work on the same network you're trying to get on with, try over LTE on your phone if possible as well.
marked this as an answer
Nest homepage works with Safari but not on Chrome. I get an error message and it will not load. Husband's PC will not load webpage on Chrome either.
marked this as an answer
Still not working. Frustrating, agree.
marked this as an answer
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@Roy Tucker

I would recommend that you create a community post regarding your specific errors and all the troubleshooting you have completed. The community specialists will be able to respond to your request a bit faster than this feed.

I created another post to continue my specific error as the main issue on this post was resolved (not loading live view on cameras).

The "Error NF004 (0.65) [Trouble finding the Wifi network]" link can be found here for the Nest Guard.

Hope this helps!
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