Nest website not loading
I have seen a few posts on the community and FAQ regarding this so I apologize for reposting.
I have tried a few different troubleshooting recommendations. Looking for any further assistance or ideas to get this corrected. I do not want to purchase more nest products or "works with nest" unless this is corrected.
I've cleared the browser's cache/cookies, reboot the computer, disable all antivirus/ad blocker programs as well as added to the trusted websites lists. Tried accessing the account through the home & work Wi-Fi networks. I have adjusted the video quality to the lowest setting for all products. I do not have a Wi-Fi extender as my place does not require it. Multiple browsers were used as well.
I am only getting the circle loading screen when trying to access via internet browsers. The app on both phones works just fine.
I have the following products:
3x Nest Indoor Cameras
1x Hello Doorbell
1x Nest X Yale Lock
1x Thermostat (Gen 3)
1x Nest Secure Alarm
2x Nest Temp Sensor
3x Nest Detect Sensor
2x Nest Tag
2x Nest Connect
Internet connection is via Century Link, I pay for 80 Mbps & according to speedtest.net that speed is accurate. I also pay for the Nest Cellular Backup as well as 2x Nest Aware Subscriptions.
(Edited/Added Info 9/3/19)
As the Community Specialist "Roxelle G" recommended to use the app to get into the settings to adjust cookies.
I get to step #2 Hit Advanced. There is NO advance option there or anything referencing Site Settings or Cookies. I checked this on 2 mobile phone apps as well as the web browser and none of them have these options.
(Edited/Added Info 11/26/19)
Comments mentioning needing to have the most updated Google Chrome is not an issue, I have ensured I have the latest version
(Google Chrome is up to date: Version 78.0.3904.108(Official Build) (64-bit))
I went in to the settings & allowed accounts.google.com & I am still getting the circle loading screen when trying to access via internet browsers.
The app on both phones works just fine.
I have also had new issues with Nest Aware not connecting to my Wi-Fi & insisting using the Nest Network the last few months to set my alarms. Please recommend further advise & troubleshooting.
Updates as of 2/7/2020
"****Good news is for me, the ad blocker may have been my issue. I will test another desktop on Monday to verify & duplicate the results.****
I am also having this issue. I am so frustrated because it all started with the google migration. Everything was fine then I started having connection issues with the nest guard & I was paying for the cellular back up plan. I had to delete the original account I was using thinking it was causing all these other tech issues I have been having.
SO after I went through each and every product and removing it from the account, I deleted it.
Going to the physical products, factory resetting them as instructed. Multiple times and all troubleshooting to a T.
Restarting, Resting, Turning off/on
When I try to connect the temp. sensors I get the message that they are linked to another account. I am not able to just go to a store and exchange them nor am I ok with selling crap products... Ive waited over 20 minutes & I still get the same error.
Also, I am no longer able to set up my nest secure guard... which then means that I am not able to connect my window/door sensors or nest tags....
PLEASE advise ASAP"
Problem: "When I try to connect the temp. sensors I get the message that they are linked to another account."
Resolution: I was able to get these working by taking the batteries out for 48 hours & then added them to my account.
I am STILL not able to set up my nest secure guard.
As I mentioned previously, the guard system was working for me for a few months, outside of needing to use the cellular back up constantly rather than using the Wifi which is a $50 addition to have this. I changed my account from hotmail to my gmail & then I started having major problems with a few products. I was able to get all functioning EXCEPT the guard system.
I have followed the TS recommendations and reset multiple times. I am receiving the "Error NF004 (0.65) [Trouble finding the Wifi network]"
I have done research and I found a old community post
from User: Kochanowicz
back on January 6, 2019 with another confirming comment from User: yingan.qian.
I am able to confirm the same issues described in their post minus being able to see neighbors networks.
Which then means that I am not able to connect my Nest Guard Security System, 4x Detect Sensors or 2x Nest Tags.... about $500 just sitting here as a fancy paper weight