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6/24/19
Familiar Faces doesn't work? 2 Recommended Answers 34 Replies 14 Upvotes
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Last edited 6/24/19
I'm based in the UK and I have a recently installed Nest IQ Outdoor Cam and I have come to the conclusion that Familiar Faces just doesn't work. At all. Any insight into what I might be doing wrong would be much appreciated.

I have a valid Nest Aware subscription and when I first installed the camera, it recognised me as new person and let me name myself and it stored a few different shots of me under my profile in the library. Then nothing. I got people to stand in front of it and Familiar Faces didn't see a thing.

So after a few hours of frustration I cleared the library to try again. And hey presto, it spotted me as a new person again and allowed me add in my name again in the library. I then got someone else to stand gormlessly in front of it for a minute and it spotted them too - another person in my Familiar Faces library. Hurray. I felt I had cracked it. But then nothing. It didn't want to spot another person even though I got some different people to stand in front of it again.

So guess what, I cleared the library again and it spotted me again as a new person and allowed me to add myself in. And that's where I've left it. 18 hours later, no new people spotted apart from any it spots in the first w minutes or so, even though there have been several other people standing in front of the camera.

What am I doing wrong? At the moment I am massively disappointed by a very expensive camera which seems to be limited by poor software - I only bought this over the standard Outdoor Cam for the face recognition at a premium of over £100 and at the moment I feel like I've been a bit conned.

I've tried restarting the camera, reinstalling the app and all kinds of other things.

Has anyone else had this experience?
All Replies (34)
6/24/19
Actually I've noticed mine not working lately as well now.  I've tried disabling and re-enabling families faces to no avail.
 
I'll try checking with support later today.  Yours isn't the first report of this I've seen posted, either.
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6/24/19
Thanks for this - yes it seems completely useless. Google Nest support have suggested deleting the camera from the account and adding it again but this will require me getting up a ladder to remove it from the bracket and scan the QR code again - yes I know I should have taken a photo of it. I think I'll wait until something more sensible is suggested. If yours isn't working either I can't imagine that Nest will suggest that everyone with a camera reinstalls it as they'd all lose their history...

Any insight you have into a solution would be much appreciated. Thanks.
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6/24/19
Hey folks, 
 
Thanks for sharing your feedback on this thread and thanks for your help on this so far Binary Jay. The team is aware of this issue and currently investigating. I'll update this thread once I have more information to share. 
 
Best, 
Rachel
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1 hr
Mine is the same - set up a few faces then stopped working completely.
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