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I'm based in the UK and I have a recently installed Nest IQ Outdoor Cam and I have come to the conclusion that Familiar Faces just doesn't work. At all. Any insight into what I might be doing wrong would be much appreciated.
I have a valid Nest Aware subscription and when I first installed the camera, it recognised me as new person and let me name myself and it stored a few different shots of me under my profile in the library. Then nothing. I got people to stand in front of it and Familiar Faces didn't see a thing.
So after a few hours of frustration I cleared the library to try again. And hey presto, it spotted me as a new person again and allowed me add in my name again in the library. I then got someone else to stand gormlessly in front of it for a minute and it spotted them too - another person in my Familiar Faces library. Hurray. I felt I had cracked it. But then nothing. It didn't want to spot another person even though I got some different people to stand in front of it again.
So guess what, I cleared the library again and it spotted me again as a new person and allowed me to add myself in. And that's where I've left it. 18 hours later, no new people spotted apart from any it spots in the first w minutes or so, even though there have been several other people standing in front of the camera.
What am I doing wrong? At the moment I am massively disappointed by a very expensive camera which seems to be limited by poor software - I only bought this over the standard Outdoor Cam for the face recognition at a premium of over £100 and at the moment I feel like I've been a bit conned.
I've tried restarting the camera, reinstalling the app and all kinds of other things.
Has anyone else had this experience?
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