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Google Home can no longer find my Philips Hue Bluetooth Lights 0 Recommended Answers 0 Suggested Answers 2 Replies 0 Upvotes
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Hello,

I have the "Philips Hue White 2-Pack A19 LED Smart Bulb, Bluetooth & Zigbee compatible (Hue Hub Optional), Works with Alexa & Google Assistant – A Certified for Humans Device" I purchased from Amazon. They were originally setup with my Lenovo Smart Clock. They were first setup in the Hue Bluetooth app and then added to Google Home.

After a month or so they stopped working. I have followed every suggestion on other questions to fix this issue, from updating the bulb software, restarting them and setting up directly from the Google Home app first, but no luck.

I'm not sure why they stopped working and why it is so impossible to set them up again.

Thank you,
Ben
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Hey Benjamin,
 
Welcome to the Google Nest Community Forums. To confirm, are you having issues controlling your Philips Hue smart devices using the Google Home/Nest devices or the Google Assistant on your phone and Lenovo Smart display?
 
Here are some steps that you can try:
  1. Log into https://account.meethue.com/login from a desktop.
  2. Click the APPS tab at the top
  3. Deactivate all mentions of the Google Assistant or Google Home
  4. Try to set up your A19 LED Smart Bulb directly on the Google Home app. Please click here for the steps.
Let me know how it goes..
 
Cheers!
Muddi
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Hi Muddi,

Thanks for the reply. I don't have a Philips login. I setup the lights originally through the Hue Bluetooth app which does not require a login.

Thanks,
Ben
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