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I'm unable to connect Nest E to Nest app. I've reset router, reloaded app, etc. 4 Recommended Answers 0 Suggested Answers 15 Replies 3 Upvotes
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I've reset router, disabled firewalls, reloaded app, restarted thermostat. If I use the entry key (six alpha code) rather than the QR scan, my app fails to show any numbers to choose from. I have tried this on two separate phones and cannot connect. I have another Nest thermostat connected to my app (another home) and it works fine.
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Changed Nest Thermostat from Nest App to Google Home. Now it will no longer connect to internet   Need help
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Hi everyone,
 
Thanks for reaching out and I'm sorry to hear what is happening to your thermostat. Were you able to perform a complete reset on your device by going to settings > reset > reset all settings?
 
After doing a complete reset,try to setup and then add it up to your account.
 
Let me know how it goes by replying on this thread.
 
Regards,
Ryan
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I did try that with no luck. One unusual aspect is that my daughter was able to add it to her Nest account with no problem. However, I need it on my account/phone app.
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Hey everyone,
 
It's been a while since this thread was last updated by any affected customers so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.
 
Best, 
Ryan
 
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