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How do I resolve no Internet issue with Windows 10 PC?? 0 Recommended Answers 6 Replies 0 Upvotes
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Recently set up nest wifi on my home network, with virgin fibre as my ISP. I have several phones, smart devices, tvs, etc connected to nest wifi without issue.

Unfortunately my windows 10 pc is simply not getting any Internet when connected to nest wifi. I have tried all the trouble shooting steps I can find online from flushing dns, releasing and assigning IP for the PC, etc but still no luck. 

Currently I have resorted to keeping the nest wifi running, with the virgin router WiFi disabled and using powerline adapters to get the PC online. 

Hopefully someone has any suggestions to resolve the issue? Thanks in advance!
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Hi Richard,

Welcome to the Google Nest Wifi Help Community!

Thanks for reaching out regarding this matter. I appreciate you sharing those things you've tried doing already. Let's go ahead and see how we can help you figure this out. Are you able to double check if your PC has the latest drivers for its network adapter? Have you also try to wired this PC directly to your Google Nest Wifi router's LAN port to check if it's having the same issue? Also, does this PC works just fine when connected to a different WiFi network or maybe via mobile hotspot network? 

Let me know so that we can further identify what's the main cause of this issue.

Also, I found an online article that might be helpful for you.
Nhest
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Hi Nhest,

Many thanks for your reply. Yes I have updated everything on the PC including the wifi adapter drivers. I can connect to every other kind of wifi from PC, including my PC hotspot, just not the nest wifi. 

I have not been able to try and connect the PC via ethernet to the LAN port yet due to the location of the nest wifi router, which is the main reason for buying the product!
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Hi Richard

Thank you for that information! Let's try to dig into this issue a little further, when you say that you tried assigning an IP to the PC, did you try doing it on the device 'network settings' itself, or you did it through the Google Wifi app? Also just to isolate the issue, could you try changing your WiFi network name & password and just make sure not to include any special characters & spaces on it? 

Let me know how it goes.

All the best,
Nhest
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Hi I have already changed the wifi name and password, only using letters and numbers.

I tried changin the IP on the PC itself not through nest
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Hi Richard

Thanks for verifying! Would you mind going through these few steps and see if this would help?

Do a DHCP IP reservation / Set a Static IP address for your device.
  1. From the Google Wifi app .
  2. Tap the Settings and actions tab Network & general.
  3. Under “Network,” tap Advanced networking DHCP IP reservations Add IP reservations .
  4. Choose the PC you’d like to assign a static IP and tap Next.
  5. Enter a static IP address (or use the suggested IP) then tap Next.
Next, disconnect the device from your Wi-Fi network and do a full network restart.
  • Disconnect the power cable and Ethernet cable from the primary Wifi point.
  • Disconnect the power cable from the other Wifi points, if applicable.
  • Disconnect the power cable from the modem.
  • Allow the power to stay disconnected from all for 5 minutes.
  • Connect the power back to the modem only and wait for it to fully boot back up.
  • All lights should be lit up before moving to the next step.
  • After the modem is back online, connect the Ethernet cable back to primary Wifi point's WAN port. (globe symbol port).
  • Connect the power cable back to the primary Wifi point/ Wifi points.
  • Allow all Wifi points to be fully back on
Once done, try reconnecting your PC back to the network.

Hope this helps.

All the best,
Nhest
marked this as an answer
Hi Richard

Just checking in on this post, it looks like it's been a few days now since this was last updated, so I'll go ahead and lock this thread now. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to assist you.

Thanks again!

All the best,
Nhest
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