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My Google Wifi constantly drops off 0 Recommended Answers 4 Replies 9 Upvotes
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I paid for this device so I could set it up and not have to deal with slow speeds upstairs, everything was working PERFECTLY fine for months, didn’t touch anything, and all of a sudden the wifi point keeps dropping off (I only have 1 point) every 5 minutes or randomly. And I’ve lost my patience. I want a refund or I want a fix. I’ve read all the answers on other posts having the same problem, and every single one gives useless information and doesnt help the original poster at all. I’m furious because they dont even have a technical support number. Someone who is NOT an employee please tell me if you found a fix. I dont trust these google bot responses. Thank you.
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Hi Sean,

Welcome to the Google Nest Wifi Help Community,

Thank you for taking the time to post your concern here and I'm so sorry for the delayed response. Are you still having this the same issue on the network? If yes, then let me follow up with you via private messaging and see how we can further assist you regarding this matter. Please look out for my message soon.

Thanks again!

All the best,
Nhest
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I have spent hours on the phone with Google WiFi support. They confirmed this is a pervasive issue taking place due to the recent update. There is no current fix to it. They have to send a replacement device, which takes 7-10 days to deliver. I bought my Google Nest Router and Point only 2 months ago and have been experiencing this issue since it updated about 2 weeks ago. For me, this is completely debilitating because I work from home and my connection is dropping constantly, and I cannot afford to wait a whole week or more for the replacement. Google keeps passing me off to different representatives, the supervisors have been completely unhelpful (they suggested me asking a neighbor to join their WiFi network), and stated they have no way to expedite the replacement. As a long-time loyal Google customer, I can say that this experience has changed my perspective of Google completely. I will not be buying any more Google products or services. I urge you to contact Google WiFi support about this issue.
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Hi Verin,

Thank you for posting and I apologize for the delayed response. It looks like you also responded to some previous posts regarding this the same concern that you have. For your case, I'll go ahead and send you a private message to see how else we can further assist you about this matter. Please look out for my message soon.

Thanks again!

All the best,
Nhest
marked this as an answer
Hi folks,

Just checking in on this post, it looks like it's been a few days now since this was last updated, so I'll go ahead and lock this thread now. If you need futher assistance, please feel free to start a new thread and we'll be more than happy to help.

Thanks,

All the best,
Nhest
marked this as an answer
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