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Apple devices disconnecting reguarly over the last few months 1 Recommended Answer 110 Replies 126 Upvotes
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FYI it's Google Wifi not Nest, but they seem to have removed that option!

Over the last few months I've had continuous disconnects from ios devices; iphone 8, 10, ipad air 2 and also constant vpn drops from my macbook, when connected to Google Wifi. All have the latest updates, albeit still waitining on the very latest Google Wifi firmware; currently on 12371.52.22.

Connecting directly to my broadband router solves the issues, as long as I assign a static IP etc to ensure its routed throught the router and not google wifi. DHCP server is off on my broadband router.

We've had the mesh for a few years, it seems a recent issue. It seems all other devices are fine (even the Apple TV which is weird).
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All of this has been done, albeit a lot of it is the equiviliant of turn it off and on again.

FYI the new firmware update has been applied.

It seems largely to be disconnects and reconnects from one mesh point to another that seems to cause the outage on the devices. Also, the Apple TV is connected by ethernet which explains why it isn't an issue here.

By the way, this seems to be a reoccurring issue on Apple devices - there are many threads on it, on here and Reddit.
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Also, the ISP is BT (UK) and it's a Smart Hub 6 with the latest firmware (SG4B1000E020)
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Hi Dean

Thanks for the heads up! We appreciate you sharing some information regarding the issue. I'll definitely try to take a further look into this matter on my end too. Please feel free to loop back in if you have further questions or concerns and I'll be happy to assist you.

Thanks again!

All the best,
Nhest
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If anyone is still experiencing this issue, please follow the instructions below and assign a static IP address for each affected device:

Believe me when I say that I have been pulling my hair out ever since I purchased my google WiFi system - I have had a ticket open for the best part of six months and nothing Google suggested made any difference. 

Ever since I assigned a static IP address for each iOS device, I’ve had no problems whatsoever, so it looks like this is the definitive solution.
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