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Google nest WiFi signal is strong but internet connection drops out often, what do I do? 0 Recommended Answers 4 Replies 0 Upvotes
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I’ve tried all the suggested ways to fix nest WiFi on this forum with no luck. I have a cox panoramic modem/router. Bridge mode enabled and double checked it’s not a double NAT. I’ve checked priority. I’ve reset the modem. I’ve even put the suggested DNS in. Take into account I never had issues with cox router I just wanted a system to get better signal in further areas of my house.  Google WiFi signal is strong but once in a while there is no internet connection even though signals are strong. It can last up to several minutes before going back to normal. I have all NEST products in my house and have been happy with all but with this issue it makes all my NEST products problematic/useless. I really need and answer here please.
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Hi Ronny,

Welcome to the Google Nest Wifi Help Community,

Thanks for taking the time to post your concern here. I really do apologize for the delayed response. I just wanted to check with you if you're still having this the same issue. If yes, then let's go ahead and see what's going on with the network. Have you double check if there are other wireless devices near to any of your Wifi points that may have causing a frequency interference on the network? devices like cordless phones, Bluetooth devices, Microwave ovens or any other devices that uses a radio signal? Also, check out these few things that might be helpful for you.

Try changing your WiFi network name/SSID & password and make sure not to include any special characters or spaces on it. Some other wireless devices are not able to read or do not support special characters, they may connect at one point but they may also have a hard time to maintain a stable connectivity on the network. 

Also, try changing your network's DNS into your ISP’s name/DNS server. Here's how you can do it.
  1. Using an Ethernet cable, connect a computer directly to your Google Nest Wifi router. 
  2. Open your computer’s web browser and go to http://192.168.86.1/api/v1/status
  3. Look for the “nameServers” section of the output. 
  4. Gather the 2 DNS servers seperated by a comma {“******”, ”******”}        
       
Next, from the Google Home app > tap Advanced Networking > It will re-direct you to the Google Wifi app, from the Google Wifi app > Settings Tab (3 dots and a gear) > Network & General > Advanced Networking > DNS > select “Custom” put in the 2 DNS servers gathered from status report on the primary server & on the secondary server section > Save.

Once done, do a full network restart to allow the network to re-establish connections.
  • Disconnect the power cable and Ethernet cable from the Google Nest Wifi router.
  • Disconnect the power cable from the Nest Wifi point, if applicable.
  • Disconnect the power cable from the modem.
  • Allow the power to stay disconnected from all for 5 minutes.
  • Connect the power back to the modem only and wait for it to fully boot back up.
  • All lights should be lit up before moving to the next step.
  • After the modem is back online, connect the Ethernet cable back to the Google Nest Wifi router's WAN port (globe symbol).
  • Connect the power cable back to Google Nest Wifi router/Wifi points
  • Allow the network to be fully back on.

Hope this helps.

All the best,
Nhest
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I have spent hours on the phone with Google WiFi support. They confirmed this is a pervasive issue taking place due to the recent update. There is no current fix to it. They have to send a replacement device, which takes 7-10 days to deliver. I bought my Google Nest Router and Point only 2 months ago and have been experiencing this issue since it updated about 2 weeks ago. For me, this is completely debilitating because I work from home and my connection is dropping constantly, and I cannot afford to wait a whole week or more for the replacement. Google keeps passing me off to different representatives, the supervisors have been completely unhelpful (they suggested me asking a neighbor to join their WiFi network), and stated they have no way to expedite the replacement. As a long-time loyal Google customer, I can say that this experience has changed my perspective of Google completely. I will not be buying any more Google products or services. I urge you to contact Google WiFi support about this issue.
marked this as an answer
Hi Verin,

Thanks for dropping by and I apologize for the delayed response. It looks like you also responded to some previous posts regarding this the same concern that you have. To better assist you, I'll go ahead and send you a private message to see how else we can further assist you about this matter. Please look out for my message soon.

Thanks again!

All the best,
Nhest
marked this as an answer
Hi folks,

Just checking in on this post, it looks like it's been a few days now since this was last updated, I'll be needing to go ahead and lock this thread now. If you need further assistance, please feel free to start a new thread and we'll be happy to help.

Thanks,

All the best,
Nhest
marked this as an answer
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