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how to get customer support to actually help me ? 1 Recommended Answer 10 Replies 15 Upvotes
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Last edited 5/4/19
I’ve called customer support many times after sending my google home hub to them after it wouldn’t turn on completely the lady I spoke to told me to put the charger in the box with the google home hub and send it in so I did. My replacement device showed up very fast but with no charger 😡. I immediately call google customer service and they give me the run around that someone will call me back within 24 hours I gave it 48 hours and when I received no call I called back got the same story the person we need to solve the problem is not in the office we will call you back double checked they had the right number they did and no call! so I call a third time tell them everything and  they apologized and said someone would call to resolve the issue it’s been three weeks still no call no email except for there survey email. which trust me at this point they don’t want to hear my real opinion of their customer service. So today I called the main google number talked to a lady who told me to post on here and see if they will help then. so here I am very unhappy with how I’ve been treated as a strictly google house hold. as someone who works in customer services I find this so disrespectful  and from a multi million dollar company no less. they can manage to send a charger to someone they did dirty and was really nice about it up to this point.
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Help me with deleting duo calls andctexts
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24 hours and someone will get to you look up been 3 days no reply
Last edited 5/9/19
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They never gave me a reference number but every time I called I gave them my phone number and email address and the calls get recorded so maybe you can look it up that way?
Last edited 5/8/19
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2 days
I too have had this poor example of customer service recently and I am a google everything man both in my personal home and my business... I have had nothing but problems with google devices and especially google fi services. My 12 google devices do not ever sync together as they are intended to do, my email accounts do not save my assigned passwords across all devices as they are are supposed to be designed to do so all of my data and cross of use have been saved incorrectly.... not only that yet I have purchased replacement devices in effort to try and resolve my own issues since after 8hrs and 15+ calls to google and google fi customer service (which each time I call there is never any written or recorded information for the newest customer service advisor to reference from the last call which I then have to repeat the same issues for the 10th, 11,  12 and so on time).

As a business owner and with over 20+ years in SR level leadership of best in class world brands I have never experienced such horrible customer service and I have been treated with suck lack of respect for being one of the best customers google has....

They still have failed to resolve any of my issues so I have phones with black screens that I continue to be charged a monthly fee for yet no one seems to call back as they say they will or resolve my issues and now I cannot even use the devices yet I get the privilege
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