/googlenest/community?hl=en
This content is likely not relevant anymore. Try searching or browse recent questions.
-
5/3/19
how to get customer support to actually help me ? 1 Recommended Answer 10 Replies 15 Upvotes
1 Recommended Answer
$0 Recommended Answers
Last edited 5/4/19
I’ve called customer support many times after sending my google home hub to them after it wouldn’t turn on completely the lady I spoke to told me to put the charger in the box with the google home hub and send it in so I did. My replacement device showed up very fast but with no charger 😡. I immediately call google customer service and they give me the run around that someone will call me back within 24 hours I gave it 48 hours and when I received no call I called back got the same story the person we need to solve the problem is not in the office we will call you back double checked they had the right number they did and no call! so I call a third time tell them everything and  they apologized and said someone would call to resolve the issue it’s been three weeks still no call no email except for there survey email. which trust me at this point they don’t want to hear my real opinion of their customer service. So today I called the main google number talked to a lady who told me to post on here and see if they will help then. so here I am very unhappy with how I’ve been treated as a strictly google house hold. as someone who works in customer services I find this so disrespectful  and from a multi million dollar company no less. they can manage to send a charger to someone they did dirty and was really nice about it up to this point.
All Replies (10)
5/3/19
Help me with deleting duo calls andctexts
marked this as an answer
Helpful?
-
5/7/19
24 hours and someone will get to you look up been 3 days no reply
Last edited 5/9/19
marked this as an answer
Helpful?
-
5/8/19
They never gave me a reference number but every time I called I gave them my phone number and email address and the calls get recorded so maybe you can look it up that way?
Last edited 5/8/19
marked this as an answer
Helpful?
2 days
I too have had this poor example of customer service recently and I am a google everything man both in my personal home and my business... I have had nothing but problems with google devices and especially google fi services. My 12 google devices do not ever sync together as they are intended to do, my email accounts do not save my assigned passwords across all devices as they are are supposed to be designed to do so all of my data and cross of use have been saved incorrectly.... not only that yet I have purchased replacement devices in effort to try and resolve my own issues since after 8hrs and 15+ calls to google and google fi customer service (which each time I call there is never any written or recorded information for the newest customer service advisor to reference from the last call which I then have to repeat the same issues for the 10th, 11,  12 and so on time).

As a business owner and with over 20+ years in SR level leadership of best in class world brands I have never experienced such horrible customer service and I have been treated with suck lack of respect for being one of the best customers google has....

They still have failed to resolve any of my issues so I have phones with black screens that I continue to be charged a monthly fee for yet no one seems to call back as they say they will or resolve my issues and now I cannot even use the devices yet I get the privilege
marked this as an answer
Helpful?
This question is locked and replying has been disabled.
Discard post? You will lose what you have written so far.
Write a reply
10 characters required
Failed to attach file, click here to try again.
Discard post?
You will lose what you have written so far.
Personal information found

We found the following personal information in your message:

This information will be visible to anyone who visits or subscribes to notifications for this post. Are you sure you want to continue?

A problem occurred. Please try again.
Create Reply
Edit Reply
Delete post?
This will remove the reply from the Answers section.
Notifications are off
Your notifications are currently off and you won't receive subscription updates. To turn them on, go to Notifications preferences on your Profile page.
Report abuse
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
This reply is no longer available.
/googlenest/threads
//accounts.google.com/ServiceLogin
You'll receive email notifications for new posts at
Unable to delete question.
Unable to update vote.
Unable to update subscription.
You have been unsubscribed
Deleted
Unable to delete reply.
Removed from Answers
Marked as Recommended Answer
Removed recommendation
Undo
Unable to update reply.
Unable to update vote.
Thank you. Your response was recorded.
Unable to undo vote.
Thank you. This reply will now display in the answers section.
Link copied
Locked
Unlocked
Unable to lock
Unable to unlock
Pinned
Unpinned
Unable to pin
Unable to unpin
Marked
Unmarked
Unable to mark
Reported as off topic
/googlenest/profile/0?hl=en