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how to get customer support to actually help me ? 1 Recommended Answer 10 Replies 15 Upvotes
Last edited 5/4/19
I’ve called customer support many times after sending my google home hub to them after it wouldn’t turn on completely the lady I spoke to told me to put the charger in the box with the google home hub and send it in so I did. My replacement device showed up very fast but with no charger 😡. I immediately call google customer service and they give me the run around that someone will call me back within 24 hours I gave it 48 hours and when I received no call I called back got the same story the person we need to solve the problem is not in the office we will call you back double checked they had the right number they did and no call! so I call a third time tell them everything and they apologized and said someone would call to resolve the issue it’s been three weeks still no call no email except for there survey email. which trust me at this point they don’t want to hear my real opinion of their customer service. So today I called the main google number talked to a lady who told me to post on here and see if they will help then. so here I am very unhappy with how I’ve been treated as a strictly google house hold. as someone who works in customer services I find this so disrespectful and from a multi million dollar company no less. they can manage to send a charger to someone they did dirty and was really nice about it up to this point.
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