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Nest Wifi drops connections 3 Recommended Answers 29 Replies 24 Upvotes
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Hi all,

My Google Nest WiFi 2 intermittently drops all connections and reconnects between 2 to 10 minutes later.  It's been stable for a few months but last week it happened and then again today which meant I was kicked out of a work's Zoom call.  This didn't just affect the laptop (Windows) but also my Android phone so it's not device specific.

Set up description:
Virgin Media Superhub 3.0 (Modem mode) -> Nest Wifi Router -> Unmanaged Switch

Note - there is also a Wifi point connected to the router (mesh) but the switch is downstream of the router.

I've been searching for similar problems and I can't see anything specific from the configuration for Double NAT (setting the Virgin router to modem mode) and Switch (unmanaged and downstream of router) issues which may cause the Wifi to go offline.  There aren't any devices with priority either.

When this happened last week I sent feedback and logs but haven't received anything to say what the problem is.  Also the 'Home History' in the Google Home app doesn't have anything logged, not even that it went offline which i would expect to happen.  Is there anywhere that I can check for the logs?

There is only one thing which I've seen with regards to the DNS.  It's currently set to "Automatic" 8.8.8.8 but when using http://testwifi.here/api/v1/status (seen from another post on here) the nameServers are 194.168.x.x.  Should the DNS be set to the "ISP's DNS" option and would this be the problem?

Richie.
All Replies (29)
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Hi,

Thanks for the reply.

At any one point we have a maximum of 9 WiFi connected devices (4 phones and 5 laptops) but at the times this happened it was only 4 or 5 as half of the family were out of the house.  We generally have a 100MBs line.

None of the devices have task killers, parental controls etc. although a couple of the laptops do have antivirus (AVG) - again, these weren't in use when the WiFi dropped out.  The second Nest Access Point is near to the refrigerator, could this affect the AP?  A mesh test says it has good strength plus my laptop and phone were connected to the Nest Router at the time the WiFi dropped so don't think it would be the problem.

I haven't tried changing the channel as yet, I'll download the app and check.  I changed the DNS to the ISP's and so far it seems to be stable and will see if it continues.

Thanks,

Richie.
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Hi:  

The technical discussion here is rather over my head but I'm searching for a solution to what seems like a similar problem.  

Installed higher speed fiber optic internet line two weeks ago (working fine at 50MB+ and reviewed with their help line (they say continuous service has been maintain)).  Modem/router to newly acquired Google Nest Wifi.

Works fine for the most part but for children school Zoom and my work Teams calls have frequent freezes (5-20 seconds) which are in-explicable and rather debilitating.  Odd that Google Nest cannot have phone support given the cost of device and especially during this critical start up period.

Thanks for any support / advice.

Peter
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Hi all,
I have exactly the same problem and experience Nest Wifi drops several times a days, sometimes hourly impacting work video calls. This is very annoying given the top spec and price of the Nest Wifi solution, which I rely on for video calls daily.

I have Virgin Media Hub (200MB fibre WAN) in router mode (wifi off)
1x Nest Wifi Router, 2x Nest Wifi Points in mesh.

Key facts:
* Mesh check says good connections (they are not far apart at all).
* Interestingly, if I work next to the main Nest Wifi Router AP, I get no drops all day.
* But if I work elsewhere (via wifi mesh APs), then I get the drops.
* Drops affect both Windows10 laptop, Samsung tablet and Samsung S20 devices equally.
* When it drops, if I turn off wifi on the device, and then turn it back on and reconnect, then it works again almost immediately. A work around, but very annoying!

This diagnosis tells me:
1. It's not my Virgin connection, or wifi to the primary Nest Wifi AP. So I don't think there is a double NAT or DNS problem.  
2. It's not specific to one device, or type of device
3. It must therefore be a problem with the mesh and Nest Wifi Points, or potentially a roaming event where devices reconnect between different Points, perhaps?

How can I run some more detailed tests or get some help to fix this?
Thanks!
marked this as an answer
Ps. I have disconnected all Points, and just using the Nest WiFi Router no problems. It's simply the mesh that won't work, so that tells me it must be a problem within the product.
Anyone know how I get formal Google Support help on this??
Thanks
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