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11/4/18
Broadlink Smart Home scenes broken. Assistant now confirms scene activation yet nothing happens. 0 Recommended Answers 15 Replies 26 Upvotes
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Google Assistant has lost capability to activate scenes with Broadlink RM mini 3. Working successfully a short while ago, the assistant now confirms the command saying "ok, activating (specific) scene" but nothing is activated.

I have checked the RM mini itself, it is online and functioning, unplugged and restarted, again the hardware is working fine. If using the IHC app, the scenes can be activated, again showing that the device is functioning. 

The Google Home app prompted me to assign a room to each scene under home control, and I did. Has no effect, same response from Google home and Google Assistant on smartphone, neither assistant can successfully activate scenes. 

Checked activity, Google Assistant is hearing commands clearly.

Set routines under Google Home app to activate scenes, checked those routines, the routines are fine, but speaking the command to start the routine does not set the routine in motion. Instead, the Google Home responds that it's activating several scenes, as though it doesn't recognize the routine at all.

The error is multiple devices wide, from the different Google Home minis, Google Home, and Google Assistant on a Pixel phone, thus performing resets would not fix as it's not device specific.

Any ideas?

Is this a Broadlink error, or a conflict with the Home App update?

Again, the Broadlink RM mini 3 works fine with its own app and successfully activates all scenes. The issue is in using Google to communicate with Broadlink.
All Replies (15)
11/5/18
Official Google support is available , 24/7, for free .Call here πŸπŸ–πŸ’πŸ’-πŸ’πŸŽπŸ’-πŸŽπŸ’πŸ“πŸ’ to visit the help center and to speak with our specialists.
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1/28/19
Still to this day having very similar issues as noted above. My only fix is endlessly deleting and re-creating scenes + deleting routines until I fluke the correct response. After using Broadlink Mini to turn on the TV for example β€˜Hey google, turn on the TV’ google would respond with β€˜ok, activating two scenes’. I have also had a multiple of different results where the TV does turn on but the command is negative ie β€˜I’m sorry that device is not available’.

I have concluded at this stage that Google Home and Broadlink Minis/Pros are hardly compatible and issues seem to be apparent both in Google speaking to Broadlink and Broadlink speaking to Google.
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3/30/19
Same problem here !
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5/8/19
I have just the same problem with my RM 3 mini, suddenly Nothing works from google home, but works from the  Ihc app, all works fine ?. itΒ΄s like the app donΒ΄t respond to google home commands. It just happend today, any solutions out there ??
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5/8/19
Same happened to me today. Someone must have a solution to this
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5/9/19
Same happened to me today.
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5/25/19
Same problem here.
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5/29/19
I returned the product. Bye bye Broad(broken)link...
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6/5/19
Same problem
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8/30/19
The same problem here, but RM Pro+ device
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