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Google Nest Wifi Point cannot join existing network 3 Recommended Answers 30 Replies 36 Upvotes
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Every time I try to configure my nest wifi point via Google home I  get to the final step 'adding Wifi point to your Wi-Fi network' and then get an error 'Something went wrong' Please ensure you are connected to the internet and try again. The device shows up in google home as a wifi device but is not linked to my wifi network. I performed the factory reset following the instructions for the nest wifi point using the etched circle reset and confirmation and the device reboots up to a pulsing white light to setup again. The only strange thing is the wifi point is advertising an SSID of 'GoogleNestPoint5F888.ybc' and is a secured wireless network. I was expecting the SSID to display something like 'setupXXXX' to match the setup code on the bottom of the wifi point. Following the other article recommending how to factory reset (https://support.google.com/googlenest/thread/46308527?hl=en) does not apply to the nest wifi point as I've never been able to get a pulsing blue light on my device:
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I have the same problem. New nest point that I want to add to an existing nest router and point. Have modified my ISP router so that it is on ‘modem only’ setting, as advised by google WiFi specialist on chat, but it still won’t connect.
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Have the same problem with adding a new WIFI point. The router works fine and internet speed is good.
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Hi Богдан,

Welcome to the Google Nest Wifi Help Community!

Thanks for taking the time to post your issue here! Let's go ahead and see how we can further assist you on it. But first off, do you mind answering these few questions? I'd like to possible check if where can be the issue might be really coming from.
  1. What's the light status of the Wifi point you're trying to add?
  2. Is it broadcasting its setup SSID located on the base of the unit itself?
  3. Are you getting any messages from the app during the time you tried connecting it to the network?
  4. Also, do you mind telling what are the things you tried doing so far?
Let me know so that we can further assist you on this.

Also, here are some related links that might be helpful for you.

All the best,
Nhest
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I think I have the same problem here. I'm trying to install Google nest wifi and it's going well installing the Nest internet point. After that I want to install the Wi-Fi point and that is not working. The wifi point locates the nest internet point, but after that he cannot connect proparly. I get a message that it is programmed for an other country or language and then the installation stops and cannot be finished. 
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Hi folks, 

It looks like it's been a few days now since this thread was last updated by any affected users, so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks again!

All the best,
Nhest
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