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Holding Ransom 3 Recommended Answers 14 Replies 123 Upvotes
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Last edited 11/7/18
 I call Google because my Google home products are dropping my wifi and quit playing music etc etc etc and then I'm informed I have to pay $199 for them to download a program update on my Google home devices. 
Holding my Google home devices Ransom and will only for them if I pay.
That's illegal and something that many people who are thinking about buying ANY Google home devices and without a question I know several news investigating teams will love to hear how Google sells you products then holds all them Ransom unless I pay more.
All Replies (14)
Hi Jeff,
Google will never ask you to pay for support or any software updates! Please do not call any phone numbers that you see reporting to be official Google support.
We can try to help you further with the issue that you are having if you can please provide us with as much information as possible. What make, model and operating system version is the mobile device that you are using the Google Home app with? What type of internet router and service provider are you currently using?
Last edited 10/25/18
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I have to admit I called one once.  Took me a few minutes of talking to the scammer to realize what was going on.
Last edited 11/10/18
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Same thing I'm done
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