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Two-Factor Authentication Update 1 Recommended Answer 174 Replies 1045 Upvotes
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Hey folks, 

Earlier this year, we announced that starting in the Spring, we will now require all Nest account users who have not enrolled in two-factor authentication or migrated to a Google account to take an extra step by verifying their identity via email when logging in to their Nest account. 

The time has come, and beginning in May, Nest will be adding this new account security feature. When a new login is initiated —for example, from a new device— you’ll receive an email from account@nest.com with a six digit verification code to be entered in order to successfully sign in. This code is to verify it is you trying to access your account and without this code, you will not be able to log in. 

Your privacy and security are important to us, and adding this feature will reduce the likelihood of an unauthorized person accessing your Nest account, even if they have your Nest username and password.

Here are some additional security steps you can try:
  • Enable 2 factor authentication in the Nest app using your phone number
  • Ensure you have a strong and unique password 
  • Consider migrating to a Google Account if it’s right for you

If you can no longer access your account, you can check out some troubleshooting steps from this help center article

Before making this security change, we will let you know when this feature has launched. However, until then, ensure you can still access the email associated with your Nest account. 

Thanks, 
Rachel
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I have a thermostat. I don't need the added hassle of 2-party verification in order to turn on the air conditioning. Please rethink this policy for non-security applications. I can always lose the Nest and purchase a less inconvenient way to control the temperature in my home.
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Agreed, what is someone going to do?  Turn our air up or down?   Not to mention the account is in your spouses email but we both use the app, so when I log in, it will send an email to my spouse that I can't get to.  This is completely user UNFRIENDLY!  If we decide we DON'T want additional verification we should be able to make that choice.
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2FA is only needed once when you log in on a new device. It's not like you need to do it every day. It's a good thing.

Other manufacturers are likely all going to follow this policy, if they haven't already. 2FA or GTFO.
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While I understand the need for security, having to get an email each time I want to check or change the temperature is very inconvenient. There has to be a better way, or how about this? Give the customer the option to turn off the two factor verification. I would vote "no" on this, if customers had a vote.
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 can you connect my Google speaker
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