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Two-Factor Authentication Update
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Hey folks, 

Earlier this year, we announced that starting in the Spring, we will now require all Nest account users who have not enrolled in two-factor authentication or migrated to a Google account to take an extra step by verifying their identity via email when logging in to their Nest account. 

The time has come, and beginning in May, Nest will be adding this new account security feature. When a new login is initiated —for example, from a new device— you’ll receive an email from account@nest.com with a six digit verification code to be entered in order to successfully sign in. This code is to verify it is you trying to access your account and without this code, you will not be able to log in. 

Your privacy and security are important to us, and adding this feature will reduce the likelihood of an unauthorized person accessing your Nest account, even if they have your Nest username and password.

Here are some additional security steps you can try:
  • Enable 2 factor authentication in the Nest app using your phone number
  • Ensure you have a strong and unique password 
  • Consider migrating to a Google Account if it’s right for you

If you can no longer access your account, you can check out some troubleshooting steps from this help center article

Before making this security change, we will let you know when this feature has launched. However, until then, ensure you can still access the email associated with your Nest account. 

Thanks, 
Rachel
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I have a thermostat. I don't need the added hassle of 2-party verification in order to turn on the air conditioning. Please rethink this policy for non-security applications. I can always lose the Nest and purchase a less inconvenient way to control the temperature in my home.
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Agreed, what is someone going to do?  Turn our air up or down?   Not to mention the account is in your spouses email but we both use the app, so when I log in, it will send an email to my spouse that I can't get to.  This is completely user UNFRIENDLY!  If we decide we DON'T want additional verification we should be able to make that choice.
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2FA is only needed once when you log in on a new device. It's not like you need to do it every day. It's a good thing.

Other manufacturers are likely all going to follow this policy, if they haven't already. 2FA or GTFO.
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While I understand the need for security, having to get an email each time I want to check or change the temperature is very inconvenient. There has to be a better way, or how about this? Give the customer the option to turn off the two factor verification. I would vote "no" on this, if customers had a vote.
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Please don’t!!  I tried your two factor crap and undid it shortly.  Please, I just want to be able to adjust the dang thermostats!!  My Nests have worked flawlessly, for years, through Amazon Alexa.  You break—I throw away the thermostats.  There are other options.  I have IP cameras, not yours.  I have whole house lighting automation, not yours.  I have whole house audio with 8 discrete amplifier/zones, not yours.  Please—you can be replaced so fast—and I like my thermostats.  I have had home automation/control  products since their infancy.  Don’t. Screw. This. Up.
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If this is only for the first time you log on from a device and then never after that, google must have really bad writers because it doesn’t say that at all anywhere. If it’s not, and we need DFA every time to access our account, no thank you. I certainly would never put google locks on my doors:what if I wanted to leave it unlocked because I was having friends over. Having security options is nice
Telling me how I must lock my account is not nice, not smart and not American. Fortunately, while I don’t have a say about security on my thermostats, I have a say on which ones I’ll use. I’m redoing a new house now. It won’t have any google products.
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He/Him, RN, BBQ Guy , Dad, Husband, Brother, Runner, Cyclist and Google PE
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All of you complaining about having ot enter a code you receive in email every time you check your nest account clearly arent reading the post very well. It is only when logging in on a new device. How often are you doing that?
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Question about support for multiple adults with different email addresses in the same house.

Tried DFA when it was first offered as an option months ago.  Ended up turning it back off because it was tied to one primary email account.  Even though you can define Full Access family members in the nest app, the DFA query always went to me, the primary account holder.

So in the scenario when I am away and my wife wants to change the temperature in the house, she cannot do so.  Fail.  Sure, it may be for “new devices only” but we all know how that works in real life.  Devices get reset from time to time due to app upgrades, password changes, etc.  And of course, its only when it is freezing outside that you realize you need to re-DFA.

Is there a way to use the multiple email accounts that Nest already knows about to do DFA back to the proper user name?

And why isn’t this using the Google Authenticator app?  SMS?  Why just email as an option??
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Any way to avoid this two factor verification?  We also have multiple family members using our Next app.
Hope I'm not understanding all of this.  And yet another frustration with something that was so simple....
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I have 2 nest iq camera 1 dose not working way
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I work in a building that email is not an option.  Cell service is weak and email takes too long or doesn't come in at all.  How about a text?  That works for me.  I just bought two Hello doorbells because Ring started to do this.  I can't see who is at my door without getting an email first?  Terrible decision!!
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I agree.  Forced 2 factor authentication might mean finding a new camera vendor.
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Screw Nest if they force us to do this !!
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sign in to play store
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I don't need the EXTRA HASSLE everytime I want to access MY THERMOSTAT. Why would you even bother with this other than to annoy your own CUSTOMERS. Well actually I purchased from Nest before or was owned by Google. Every since then, it's been getting worse and worse. It was a fab product
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Please send me the address to return my thermostat.  I will not participate in this ridiculous policy.  You didn't require this two years ago when I bought my thermostat.  Had you done so I wouldn't have bought it.  I want my money back please.
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It is fukn BS.  Those pussies at Google want you to dump your Nest for Google login.  Tell those pussies to kiss your ass and fuk off!!!!
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Can you either disable the unnecessary 2-factor authentication or give me a refund for two Nest thermostats? Seriously. I will be glad to mail them back to you.

I DO NOT NEED OR WANT THIS LEVEL OF SECURITY FOR A THERMOSTAT. 

I don't want to migrate to Google just to use my thermostat as a "workaround." Please don't go out of your way to make your exising customer base unhappy. Leave it as is or give us our money back so we can go somewhere else.
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A Nest account should be associated with a property and not with a person. 

I totally agree with all the above complaints against 2-step identification by email and I do not want Nest associated with my Google account.
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If I could return my 3 thermostats I would! All worked perfectly before Google got involved, I was hoodwinked by the advertising I thought I was going to be in control but it seems Google has that role! Google locked the API so my code controlling my hot water stopped working. Now they want me to jump through more hoops to turn the heating on. I'm sure Google knows best, and there are hundreds of snotty kids in the world desperate to turn my heating up!
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This will not work for me.  We use the cameras to keep an eye on our elderly mother so now every time someone logs in they will have to contact me, so I go into my mail account and get the code? 
Ridiculous and a waste of everyone's time.
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and the person who says it is only when logging in from a new device?  I get that message all the time and we log in from the same devices every time, no new device, it loses the login.  So this will be an issue
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This is not going to work for me. My wife accesses the cameras and does not have access to the email account. Who in their right mind would think this is a good idea?
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This account is for two of us with one email but we both use the app, so when I log in, it will send an email to my spouse that I can't get to.  This is completely user UNFRIENDLY!  If we decide we DON'T want additional verification we should be able to make that choice?! This is crazy .. what’s anyone going to do if they get into it anyway! Please reconsider and use technology appropriately and come up with something that’s fits everyone’s lifestyle not just the newest fad that someone has made up and forced to all.
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Just saw your comment that it’s only when changing device .. well why the heck wasn’t that clearer in the initial message! Many of read it that way. We’re too busy for messages to be unclear at the outset. Come on get a clear concise message out in the first instance!
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Quit with the Big Brother Crap. Force me to allow you to track me, and I'll pull that 1984 All Seeing Eye out so fast. So cut the crap Google. Get out of my home NOW!
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Google don't ask people, they tell us. Google owns the world, don't forget.
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I would like to join those asking you not to add the 6 digit verification for those using Nest only for thermostat.  Unnecessary.
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Two Factor Authentication (2FA) when logging in from a "New" device?  My phone and tablet and other devices ask for a login on a routine basis (sometimes every day), and it is very annoying as-is.  Granted, I'm an IT guy with multiple WAN connections (load balancing router, automatic fail-over when a WAN connection goes down) but Google authentication problems are enough grief as-is, and adding 2FA on top of the current hassle is just too, too much.

Maybe 2FA is needed for some people, but I don't want it and I certainly don't want my Google account in any way, shape, or form associated with connecting to my NEST device.  If you are trying to drive NEST users toward replacing their devices with those of other manufactures and moving away from using anything Google, FORCING 2FA on NEST device owners is the correct tack to take.  You need to make 2FA or MFA an OPTION the people can opt INTO (not out of).

And depending upon whether 2FA is turned on in the coming days, I may start looking for a replacement for my NEST device.
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when Google first got involved I would wake up cold or hot, want to change the thermostat, find I'd been logged out--constantly. I do not use my phone for email anyway. I will be damned if I'm going to put it back on my phone just for this and then lay in bed at 2 am fooling with 2-factor ID.
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I want a refund for my product and a cancellation of my services.
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Wow what a mouth,is this my ex exwife
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