This content is likely not relevant anymore. Try searching or browse recent questions.
Purchased a google home hub and it says Estelle Retail Demo SKU. What does that mean 0 Recommended Answers 8 Replies 35 Upvotes
1 Recommended Answer
$0 Recommended Answers
Last edited 5/25/19
Purchased google home hub with “Estelle Retail Demo SKU”, can I use this unit? What does this mean?
All Replies (8)
Hi there,
Thanks for posting your question in our Google Home Community. Welcome!
Sorry that you seeing that on your screen. You can try and do a factory reset. Press and hold both volume buttons located on the back of Google Home Hub together for about 10 seconds. You'll hear your Google Assistant confirm that it's resetting Hub.
Let us know if that helped and you were able to go and set up your Hub.
marked this as an answer
I can't get my Google plug to work
marked this as an answer
Hey Rico,
Would you mind making a new topic thread? That will help us troubleshoot your issue. 
When you do make that new post, please let us know the type of plug and what is exactly going on. All the details you can think of.
marked this as an answer
It means that the device was originally intended for a retail store display, i.e. a T-Mobile store. The device should work the same way.
marked this as an answer
I bought Estelle retail demo sky how can i make work
marked this as an answer
I bought a estelle retail demo sku google hub home but its not working. I didnt realize this detail. I tried to reset but is not working too. Somebody help me please.
marked this as an answer
I bought 3 of these units from an Auction that is primarily returns from Walmart, I picked these up in Bentonville AR, If anyone knows of a way to reset these or update the firmware to a standard retail unit.

I received about 34 Samsung Gear fit 2 that were in demo mode and was able to flash them to full retail mode.

I tried pressing the volume up/down keys at the same to to reset and this did not do anything.

Either reply or PM if possible if you have any idea's.
Last edited 11/11/19
marked this as an answer
De igual manera, compre uno que tiene la misma leyenda, si alguien pudiera ayudarme con ese tema, ya que estoy por realizar  mi casa inteligente y este hub me parecio sensacional, solo por el echo de que no me deja restablecer ni hacer nada con el.

marked this as an answer
This question is locked and replying has been disabled.
Discard post? You will lose what you have written so far.
Write a reply
10 characters required
Failed to attach file, click here to try again.
Discard post?
You will lose what you have written so far.
Personal information found

We found the following personal information in your message:

This information will be visible to anyone who visits or subscribes to notifications for this post. Are you sure you want to continue?

A problem occurred. Please try again.
Create Reply
Edit Reply
Delete post?
This will remove the reply from the Answers section.
Notifications are off
Your notifications are currently off and you won't receive subscription updates. To turn them on, go to Notifications preferences on your Profile page.
Report abuse
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
This reply is no longer available.
You'll receive email notifications for new posts at
Unable to delete question.
Unable to update vote.
Unable to update subscription.
You have been unsubscribed
Unable to delete reply.
Removed from Answers
Marked as Recommended Answer
Removed recommendation
Unable to update reply.
Unable to update vote.
Thank you. Your response was recorded.
Unable to undo vote.
Thank you. This reply will now display in the answers section.
Link copied
Unable to lock
Unable to unlock
Unable to pin
Unable to unpin
Unable to mark
Reported as off topic