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2/25/20
My nest lock buttons and reset button is frozen. 1 Recommended Answer 3 Replies 0 Upvotes
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I am trying to reset my nest Yale lock . When i press the reset button nothing happens when i press the main button that blinks blue or white usually nothing happens , the key pad still works and i can open and close the lock using the old setting but i cannot reset or reconfigure the nest lock as non of the buttons are working on it . When i take out the batteries and plug them back in , the button blinks blue and white and then the lock says hello and welcome to nest Yale but that’s it after it non of the buttons work , only the key pad functions properly .
All Replies (3)
2/27/20
 
Thanks for posting. I appreciate your time completing troubleshooting steps in advance. Could give these steps a try:
  1. Remove the battery cover and batteries
  2. Unscrew the two bolts holding the mounting plate.
  3. Remove the mounting plate to reveal the reset button, which is located on the left side of the cable connector.
  4. Hold down the reset button while you put in the batteries.
  5. Keep holding down on the reset button until you hear “Just a moment, erasing all settings.”
  6. Release the reset button.
  7. Take out one battery each from the left and right side of the lock to expose the screw holes.
  8. Place the mounting plate on your door and line up the screw holes.
  9. Screw in the two bolts holding the mounting plate.
  10. Put the two batteries back in.
For a better view on how to Factory reset it, check this video:How to reset your Nest × Yale Lock
 
Keep me posted.
 
Cheers,
John
marked this as an answer
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3/7/20
Hey , 
Unfortunately the reset button and the main button are not working when you press them nothing is happening tried even pressing and holding but still nothing . I replaced the batteries and nothing is happening , hence i think there is something wrong with either the buttons or the board. 

Despite this the entry keypad is working normally , and the door opens and closes with they keypad . Hence i think the board is got an issue
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