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Sky Q constantly disconnecting from Google Nest Wifi 0 Recommended Answers 1 Reply 5 Upvotes
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I have just purchased Google Wifi and ive noticed that my Sky Q tv box keeps disconnecting from the google wifi. The only way i can get it to reconnect is to reset the network on the sky q box and then it will work for a period of time before disconnecting again....  It only seems to happen to the Sky Q device, other devices seem fine...

so my setup goes:
Sky Q hub Router > google nest wifi
Sky Q tv is connected via wireless to google nest wifi

what i have tried so far:
gave sky q a static IP and reserved it on google wifi app
turned off wireless and dhcp on my sky router 
added the Google nest wifi WAN IP into the dmz zone on the sky router  
created an inbound firewall rule on sky router for 5222 udp using the google wifi LAN ip...

im completely stumped now... i believe its probably because sky q router doesnt have bridge mode but that doesnt help me...
All Replies (1)
Hi Tom,

Welcome to the Google Nest Wifi Help Community!

Thanks for taking the time to let us know about this issue you're having. Upon checking on the information you provided, I agree that the issue most likely have something to do with the Sky Q device and how their system works. I did a little research about this and saw some online articles that might be helpful to you. There's one suggested workaround about disabling just the 2.4GHz band on the Sky Q hub, and that somehow resolves the disconnection issues as Sky Q uses a 5GHz band for video streaming to Sky Q boxes. However, that doesn't seem to be applicable in your case since you have Google Nest Wifi acting as the main router into the system. You can check out these links and see if they might be useful for you.
If you would still be having a hard time to resolve it, I highly suggest to contact Sky support to get the best assistance about this issue.

Hope this helps.

All the best,
Nhest
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