/googlenest/community?hl=en
This content is likely not relevant anymore. Try searching or browse recent questions.
-
Nest mini connects to router but not internet 0 Recommended Answers 1 Reply 3 Upvotes
1 Recommended Answer
$0 Recommended Answers
Using the Google home app on an android phone, the nest mini connects to the router, but then it says the device is on a different network to my phone and can't access the Internet.
Looking on my router I can see the device connected. 
I have tried turning off firewall on the router and I've reset the nest. There are no device access settings etc set up on the router. 
Please can someone help?
All Replies (1)
Hey Jane,
 
Thanks for bringing this up. I know how excited you are on maximizing the features of your Google Home device. A few questions to further isolate the issue - Are you using a private network? How far is your wireless router from the Google Home device? Are you using a dual-band router?.
 
Make sure that your Google Home device is within 15-20 ft away from the router to get enough signal from your network. If you are using a dual-band router and have the same WiFi name and password, try to separate them by assigning a different WiFi name and password to make sure that your device is not switching from one network to another. Below are the additional settings on your router that you need to check.
  • Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP)
  • Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable).
  Here's some additional information to keep in mind:
  • If you're having trouble connecting to a 5GHz connection on a router that is running DD-WRT firmware, please change the wireless mode setting to "mixed" and then try setting your Google Home/Google Nest again.
  • Hidden networks: If your network is hidden (i.e. does not broadcast its name/SSID), you'll need to manually input the network name and password. To do this, go to the network selection drop-down list, select "Other," and manually input the name and password.
  • MAC address filtering: If your router has MAC address filtering enabled, you'll need to add the MAC address of your Google Home/Google Nest to the list of filtered devices. You can find the MAC address by tapping on the three dotsMore menu icon located on the top right of the Google Home app during setup.
  • Security: Google Home supports WEP, WPA, and WPA2 wireless security protocols. These protocols prevent uninvited guests from connecting to your wireless network, and encrypt your private data as it is being transmitted over the airwaves.
  • If your router supports Band Steering, also referred to as Smart Steering, try disabling this during setup.
After you've adjusted your router settings in accordance with the information listed above, please perform a factory reset and try setting up your Google Home/Google Nest device again.     
 
Hope this helps.    
 
Cheers!
Muddi
 
marked this as an answer
This question is locked and replying has been disabled.
Discard post? You will lose what you have written so far.
Write a reply
10 characters required
Failed to attach file, click here to try again.
Discard post?
You will lose what you have written so far.
Personal information found

We found the following personal information in your message:

This information will be visible to anyone who visits or subscribes to notifications for this post. Are you sure you want to continue?

A problem occurred. Please try again.
Create Reply
Edit Reply
Delete post?
This will remove the reply from the Answers section.
Notifications are off
Your notifications are currently off and you won't receive subscription updates. To turn them on, go to Notifications preferences on your Profile page.
Report abuse
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
Report post
What type of post are you reporting?
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
This reply is no longer available.
/googlenest/threads
//accounts.google.com/ServiceLogin
You'll receive email notifications for new posts at
Unable to delete question.
Unable to update vote.
Unable to update subscription.
You have been unsubscribed
Deleted
Unable to delete reply.
Removed from Answers
Marked as Recommended Answer
Removed recommendation
Undo
Unable to update reply.
Unable to update vote.
Thank you. Your response was recorded.
Unable to undo vote.
Thank you. This reply will now display in the answers section.
Link copied
Locked
Unlocked
Unable to lock
Unable to unlock
Pinned
Unpinned
Unable to pin
Unable to unpin
Marked
Unmarked
Unable to mark
Reported as off topic
/googlenest/profile/0?hl=en-AU