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Original Poster - Mette Larsen

3/10/19

My google home has an orange blinking light on the back that occasionally turns white for about 5 s 3 Recommended Answers 200 Replies 172 Upvotes

My google home has an orange blinking light on the back that occasionally turns white. Nothing Happens when I try to reconnect. I can not find/connect the device. It doesent react when I say hey Google. There are no lights on the top. I have tried rebooting the device. I have tried other outlets to make sure the power is on. It is still not responding. Because I can't find it I can't set it up again doesn’t even show up. It has worked for me before. What do I do?

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gh_hardware, Android, gh

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Silver Product Expert Salim

3/11/19

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Hello Mette, please try factory resetting the device.

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Last edited 3/11/19

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Bob Brook 7342

11/20/19

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I tried factory reset, it still doesn’t work

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Rosie Mitchell Records

12/5/19

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I have the exacts same problem it won’t factory reset either.

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kevin reygaerts

12/21/19

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Same problem

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Kristian Skogh

2/27/20

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Hi everyone!

I now know what the problem is.

My Google home Mini gen1 didn't respond to my "turn on the light" command when I came home today. Since I knew it's in the preview program I did a factory reset and connected to my 5 ghz wifi. Google home couldn't configure the device so i tried again but on the 2.4 ghz wifi and then it worked.

But the original problem was a firmware update from the preview program. When i did a factory reset the device was not in the preview anymore and was working fine.

It also found my voice recognition data and was easily finished with the setup.

I will not let it be in the preview program again.

It's my own fault that it didn't work. If I was in stable release I wouldn't have any problems.

However I'm a little bit disappointed that Sweden still hasn't got the same features as in English. I would like to come home and say " Hey Google turn on all lights and play Faithfully with Journey in the livingroom" now this has to be said in two separate commands.

A pro tip to you Google: And is spelled "och" in Swedish, that's the only difference ;)

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Mattes Stein · Accepted Answer · 2020-01-24T22:40:16.110239+00:00

My Google Home is working again. It probably kept trying to connect to my wifi over and over again. So I couldn't reset it and even after a reboot the error was back.

That way, I was able to solve the problem:

Disable wifi to prevent the Google Home from connecting again and again
Unplug Google Home and plug it back in after a minute
Wait until it responds to commands that it has no connection to wifi
Perform a factory reset
After that I was able to reconnect the Google Home to Home app and my wifi

Rachel Ch · Accepted Answer · 2020-01-31T21:59:04.134827+00:00

Hi everyone,

We’ve resolved a server configuration issue that caused a small number of people to have trouble using their Google Home. A fix has been released and devices should recover with no action required from users.

Thanks,

Rachel

Brian O'Flaherty · Accepted Answer · 2020-01-24T16:18:26.584128+00:00

Hey guys

So I'm back in action with my Google Home (original generation). Got a great chap in support. This is what support had me do

1) Hold down the mic button beyond hearing the reset commands .(note: if you reset before you won't even hear reset command by the way)

2) DO NOT release the mic button until the device goes beyond the initial LED boot up lights

3) wait for another minute. the small LED will be orange and will then pulse trying to connect.

4) Then the top panel LED will light up in full google colours. (i needed a bit of patience for this, felt like a lifetime)

You should then be able to initiate basic commands or add the device to your Home app.

I hope this works for you guys. Support was quite understanding and patient as we went through their initial debugs but the above steps are what worked for me.

All the best