/googlenest/community?hl=en
This content is likely not relevant anymore. Try searching or browse recent questions.
-
11/21/19
My nest thermostat display intermittently turns off 0 Recommended Answers 3 Replies 0 Upvotes
1 Recommended Answer
$0 Recommended Answers
My nest thermostat (v3) is about 2 months old. It’s been installed using the old thermostat wires to the nest base unit.  In the last 2 weeks the display has been behaving erratically. Sometimes it works fine sometimes it won’t turn on. Farsight settings don't seem to effect it either way from the norm. Power to the unit and battery all seem normal (10.5-11v, 3.9v battery, 100ma iirc). If I take the unit from the wall mount the lights on The top flash amber and then green,  but still no display. If I put it back and fiddle with the app the unit sometimes springs back to life. At all points I can hear the click so I know it’s still Working fine, and via the app I am able to see temps etc. Even if i stuck a usb cable in the back the display doesn’t necessarily come back on. 

I think I have a faulty nest thermostat but I don’t want to return it as it’s all plumbed in and it’s only the display unit that seems to have failed?
All Replies (3)
11/22/19
 
Thank you for bringing this to our attention and we appreciate your time doing all the troubleshooting to get this fix. Looking on the e-mail address that you used in this forum looks like you had contacted one of phone support and they had processed a replacement for it. 
 
Let me know if you need further help.
 
All the best, 
Rochelle Ann G.
Last edited 11/22/19
marked this as an answer
Helpful?
-
11/22/19
Thanks Rochelle - as it happens I ended up talking to Nest support yesterday and I am being sent a replacement thermostat display.
marked this as an answer
Helpful?
11/26/19
Hello Richard Oliver
 
Thanks for the update, glad that you had contacted our  phone support team and had the device replaced, if you need any help feel free to reach us again.
 
Cheers, 
Rochelle Ann G.
marked this as an answer
Helpful?
This question is locked and replying has been disabled.
Discard post? You will lose what you have written so far.
Write a reply
10 characters required
Failed to attach file, click here to try again.
Discard post?
You will lose what you have written so far.
Personal information found

We found the following personal information in your message:

This information will be visible to anyone who visits or subscribes to notifications for this post. Are you sure you want to continue?

A problem occurred. Please try again.
Create Reply
Edit Reply
Delete post?
This will remove the reply from the Answers section.
Notifications are off
Your notifications are currently off and you won't receive subscription updates. To turn them on, go to Notifications preferences on your Profile page.
Report abuse
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
This reply is no longer available.
/googlenest/threads
//accounts.google.com/ServiceLogin
You'll receive email notifications for new posts at
Unable to delete question.
Unable to update vote.
Unable to update subscription.
You have been unsubscribed
Deleted
Unable to delete reply.
Removed from Answers
Marked as Recommended Answer
Removed recommendation
Undo
Unable to update reply.
Unable to update vote.
Thank you. Your response was recorded.
Unable to undo vote.
Thank you. This reply will now display in the answers section.
Link copied
Locked
Unlocked
Unable to lock
Unable to unlock
Pinned
Unpinned
Unable to pin
Unable to unpin
Marked
Unmarked
Unable to mark
Reported as off topic
/googlenest/profile/0?hl=en